Customer Service Data Entry

MELVIN ANDREWS

Durham, NC ***** 252-***-**** **********@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Financial Service Officer 09/2021 to Current

State Employees Credit Union – Raleigh, NC

Originate, underwrite, review, process, close and administer customer loan proposals.

Build and deepen productive relationships with prospective and competitive customers to drive sustained growth.

Assist customers with setting up or closing accounts and signing up for new services.

Completed lending certification course

Courier 03/2019 to 09/2021

Duke Healthcare – Durham, NC

Transported samples from hospitals and clinics

Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Safely loaded items into delivery vehicle to minimize damage while in transit.

Case Manager 02/2018 to 02/2019

Global Bankers – Durham, NC

Reviewed, prepared, and processed annuity, accident, and life claims and maintained claims information in company database accurately

Managed and processed well over 100 Annuity applications per week.

Prepared documentation for investment account transfers and actively followed up with transfer companies

Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Customer Service/Account Rep 10/2015 to 12/2017

Brenntag – Durham, NC

Concerted the prompt handling of all customer requests including, but not limited to, order entry, customer pricing, expediting, billing, order maintenance, and credit collections in the ERP system.

Performed daily office responsibilities, working with the Customer Services Manager to maintain efficient operations of the office

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Daily monitored the status of back orders for customers

Provided sales support for assigned sales representative

Sales & Service Representative III 02/2013 to 08/2015

First-Citizens Bank – Raleigh, Durham, NC

Met monthly sales goals through cross-selling consumer and business products, including all deposit accounts and line of credit products

Ensured all new accounts were adequately set up and processed

Performed and reviewed domestic/international wire transfers.

Engaged with customers to effectively build rapport and lasting relationships.

Supervisor of Operations Services 12/2010 to 01/2013

Citizens Bank – Raleigh, Durham, NC

Supervised branch associates in day-to-day operations and sales

Conducted meetings for weekly goals, strategy, company updates, and compliance

Performed and reviewed domestic/international wires and branch audits.

Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

Skills

Microsoft Office Suite

Customer Service-Oriented

Willing to Learn

Attention to Detail

Problem Solving

Flexible and Adaptable

Data Entry

Computer Proficiency

Strong interpersonal skills

Ability to work independently

Education

Some College (No Degree): Business/Electronic Engineering

Nash Community College - Rocky Mount, NC

Contact this candidate