Service Representative Customer

KAREN MCCURDY

Phone: 706-***-****

Email · ************@*****.***

EDUCATION

December 8, 2021

Health Information Management Technology (AAS), Health Information Coding

(Diploma), Health Information Technician (Certificate), Health Care Science

(Certificate) GEORGIA NORTHWESTERN TECHNICAL COLLEGE GPA 3.51

SKILLS

• Knowledge of Medical Terminology,

Anatomy, and Physiology

• iCD10-CM/PCS & CPT Coding

Systems

• Proficient in Microsoft Windows

(Excel, Word, PowerPoint)

• Administration and Management

• Good verbal, written, and

computer communication skills

JULY 20TH, 2015 – PRESENT

SENIOR CUSTOMER SERVICE REPRESENTATIVE/LOAN SERVICES, CHECK INTO CASH/CCFI

• Use computer programs to respond to common work/service order inquiries and request: TranDot, Edge, InContact, Excel and Outlook Programs, Pre-Notes, Charge-Offs, Electronic Signatures, Filer Work, DPS Lead Tool, Apr’s and withdraws.

• Position high amount of the customer interaction, ensure that the customer understands product information.

• Listen attentively to customer need/concerns, communicate with individuals/teams to ensure high quality/time expedition.

• Refinancing loans, Denial Refinances, Voice/Default Prevention ANUARY 25, 2018 – JULY 15,2022

HOMELESS SHELTER CASE MANAGER, BRADLEY CLEVELAND EMERGENCY SHELTER

• Completes an initial needs assessment and acts upon critical needs appropriately and immediately

• Orients clients to the shelter programs, requirements and consequences

• Assures that basic nutrition and hygiene needs are being met

• Evaluates and adjusts case plans as needed and provides written warnings with consequences if satisfactory progress is not being met

• Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents

• Report critical incidents immediately to the Director of Client Services and the Director of Homeless Services

• Completes the daily bed log, capacity reports, case management logs, turn away reports and termination reports in a timely manner

• Treats all clients, visitors and employees with caring, kindness, respect and dignity

• Maintains strict confidentiality of all information January, 2015 – August, 2017

Universal Protection Services, Chattanooga TN

• Responsibilities include making rounds, making sure buildings and property secure, making sure visitors and vendors sign in.

August 2009 – November 2014

SENIOR CUSTOMER SERVICE REPRESENTATIVE, Mohawk Industries, Chatsworth, GA

• Responsibilities include entering carpet orders in computer and helping customers with informing related problems (Inventory, delivery, and stock availability). Duties required the daily use of AS400. Microsoft excel and word, e-mail, multi-line phones and internet.

• When required will coordinate problem resolution between customer and appropriate department assigned to resolve the problem.

• Also track backorders and advised customer of any updates March 2003 – February 2009

Administrative Assistant, Dorsett Industries, Dalton, GA

• Responsibilities included data entry for shipping orders and invoices, daily bookkeeping, management and research of production and inventory.

• Duties required daily use of copier, fax, e-mail and multi-line phone, AS400, Microsoft excel and word, and internet.

• Provided administrative support to plant supervisor, quality control, human resources, accounts payable and receivables.

• Ordered, stocked, and distributed office and warehouse supplies.

• Distributed documents to office and warehouse personnel daily.

• Overseen and consolidated end of year inventory.

• Trained all employees on software programs.

• Updated employee records

September, 1998 – August, 2002

Customer Service Representative. Shaw Industries, Dalton, GA

• Responsibilities included entering carpet orders in AS400 and helping customers with information related problems (Inventory, delivery, stock availability).

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