Customer Service Claims Adjuster
Resume:
Bob Malham
San Diego, CA *2128
*******@*******.***
OBJECTIVE: A challenging, growth-oriented position utilizing my strong customer service skills, keen organizational abilities, creativity and leadership.
PROFILE: Highly motivated veteran Multi-line insurance claims adjuster with proven ability to get the job done. Skillfully assesses customer needs, interprets complex insurance regulations, demonstrates the kind of knowledge and compassion that instills customer confidence and promotes a positive company image.
AREAS OF EXPERTISE
Strategic thinker.
bility to manage multiple tasks.
xcellent Written and oral communication skills.
xperienced Negotiator.
Problem Solving.
Fostering strong client relationships.
ime Management.
Cost control.
Customer service.
EMPLOYMENT HISTORY
November 2, 2020 to the present Senior Field Property Claims Adjuster with Kemper Insurance Company.
. Handling Homeowners and condominium property claims in a mid-loss capacity. I also handle commercial property losses when our insured causes damage to a building. Review and interpret a variety of policies in different states as I am licensed in all states. I also handle catastrophe claims throughout the United States when needed/ I handle files with Attorneys and Public Adjusters. I also negotiate mitigation invoices within IICRC standards.
10-31-2016 to present Field Property Adjuster – Allstate Insurance Company
. Handling residential property claims involving fire, water, vandalism, and theft losses. I deal with Attorneys and Public Adjusters on regular basis with a high success rate in negotiating coverage and damages within industry standards and best practices guidelines.
9-1-2009 to 10-31-2016 General Adjuster - Schifrin, Gagnon & Dickey, Inc.
. Investigated and adjusted commercial and homeowners property claims of all sizes for coverage, cause/origin of loss, assessing damages and providing own written estimate of repairs for the covered damages. Identify and address red flags. Handled claims with Attorney and Public Adjusters representation. Experience includes CAT claims handling.
3/2002 to 9/1/2009 Multi-Line Adjuster- A.I.M.S.
Conducted thorough investigations of assigned Commercial and personal line property and liability claims. Assess damage, prepare estimate, scope sheet and negotiate settlement with homeowners, third party claimants, public adjusters, and Attorneys.
12/2001 to 3/2002 Litigation Examiner- Continental Insurance Adjusters.
Handled Bodily Injury and Property damage
Litigated files. Managed Attorneys cost and
Handling of the response to the Summons and
Complaint, Discovery and settlement
Negotiations. Attended mediations and
Settlement Conferences.
11/1997 to 8/2001 Senior Field Multi-Line Adjuster- Farmers Insurance.
andled claims all over San Diego County. Designated as the Special Investigation Unit Coordinator. Handled Supervisory duties when Supervisor would be out of the office. Claims handling included acknowledging receipt of the claim, making immediate contact with the Claimant, inspecting the loss location at the earliest possible time, photographing and scoping the damages, preparing an estimate of repairs using Xactimate or MS/B and working with the Homeowner and or their contractor of choice on reaching an agreed price of repairs.
1/1995 to 11/1997 G.L Claims Adjuster – Golden Eagle Insurance.
andled various complexity levels of commercial liability and property claims. Handle construction defect cases to litigation stage. Prepare coverage question and reserve recommendation reports. Comply with D.O.I Regulations at all times.
1/1993 to 1/1995 Personal Line Liab/BI Adjuster-20th Century Insurance.
Handled auto liability and bodily injury claims to litigation level. Dealt with subrogation issues, small claims court filings and Attorneys for UMBI and BI cases. Conducted scene diagram and photos, secured recorded statements from all parties involved and made liability decisions based on facts gathered during my investigation.
TRAINING
High Impact Leadership Training
CPCU Insurance Designation Training
Xactimate
EDUCATION B.A. in Business Management- 1992
National University, San Diego
Contact this candidate