Customer Service Business Consultant

Deborah Meisenzahl

Ridge, NY 631-***-**** *************@*****.***

Business Consultant and Coach, with over 31 years of experience in operational management, customer service, and team training for franchised QSR Restaurants, having worked with over 200 individual business owners to increase traffic and sales by identifying areas of needed improvement in operations, trade area marketing, customer satisfaction and profitability.

Core Competencies

Operational Management Customer Service & Satisfaction Cost Reduction & Containment Quality Control & Assurance Team Building & Leadership Trade Area Marketing

PROFESSIONAL EXPERIENCE

Neil’s Subs Development Corporation Senior Franchise Business Consultant Long Island, NY 2001 - Present

Responsible for Subway franchise restaurant field evaluation visits, verifying brand standards, identifying areas of needed improvement and providing actionable steps to drive operational excellence, customer satisfaction and unit profitability

Assisted Director of Operations with individual and team training programs, classes and presentations for front line employees, shift level managers and business owners

Worked with underperforming locations to improve training program implementation and establish standard operating procedures

Responsible for onboarding new managers and franchise business owners for new and transferred locations

Analyzed daily and weekly inventory and system control reports, identifying areas of needed improvement, cost savings and profit-driving opportunities

Directly supported non-traditional Wal-Mart partner locations, in addition to a portfolio of individual and multi-unit owned locations on a monthly basis

Development Disability Institute Part-Time Assistant Long Island, NY 2000 - Present

Proactively ensures the health and safety of residents, providing verbal and non-verbal crisis de-escalation and intervention

Prepares meals, performs housekeeping duties, and maintains facility

Schedules and transports residents to medical and dental appointments

Documents residents’ daily activities and prepares behavior and incident reports

Monitors residents’ hygiene and conducts monthly weight checks

Dispenses resident’s medicine according to physician’s orders

Supervises residents at various community events and functions

Adheres to all federal, state, and local rules including company policies and procedures

CPR/AED & First Aid Certified

ADDITIONAL PROFESSIONAL EXPERIENCE

Submaker’s Inc. Multi-Restaurant Manager Long Island, NY 1991-2001

TECHNICAL SKILLS

Microsoft Office, MICROS POS, PAR POS, Google Docs

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