Customer Service Representative
Resume:
Katreece Garrison
Montgomery, AL *****
adr0fr@r.postjobfree.com
Administrative and customer service skills.effective interpersonal/verbal communication skills.strong leadership;problem-solving/conflict resolution.ability to work with all levels of an organization.Computer familiarity with Microsoft soft and ms/office skills. Have over 18 years in the administrative /customer service healthcare environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support Specialist
Optum - Montgomery, AL
February 2022 to Present
My duties are helping workman comp adjusters and Optum staff with there login information..Password requests. Answering and responding to emails with a goal of 6-10 per hour..Processing medications with pharmacys. Submitting requests on behalf of workmam comp adjusters. Helping the directors and staff of Optum with technical difficulties with there login information..Also have security clearance to work and all Federal accounts that's needed to process medication for the Department of Labor. I have met or exceeded quality control across the board for all accounts. Customer Service
Optum Health/United Healthcare - Montgomery, AL
April 2020 to Present
Assisting work comp patients and adjuster along with pharmacy on processing medications. Working ques in Fax and Pharmacy ques. Sometimes doing auto claims..
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Assisted customers with a warm and professional attitude
• Managed customer accounts
Rx Analyst
EQUIAN LLC - Montgomery, AL
September 2018 to Present
Responsibility includes answering calls from pharmacy and adjuster pertaining to work comp medications for claimants. Sending prior authorization requests and getting approval. Working out of several systems and answering emails and voicemails..Also working on call monthly to cover the shift and phones for a seven day period..
Customer Service Representative/Call Center
IKS Healthcare - Montgomery, AL
October 2014 to Present
Ensure that appropriate changes are made to resolve customer problems Identified and resolved quality issues and awareness for current and new programs for the company. . Billed Medicare,Tricare,BC/ BS,Medicaid. All third party payers. Processed workman comp claims.Mentored and trained all incoming new hire on the floor Handles all incoming and outgoing calls. This is a full time.position working 40 plus hours
Legal escalations
IKS Health - Montgomery, AL
October 2010 to Present
Negotiated with attorney on patient accounts to lower balances on auto accidents,workman comp cases and physical therapy clinics bills to help the company maintain its goals.performed posting of patient information to bill medical insurance. Provided excellent customer service while handling incoming and outgoing calls to legal aides and attorneys. Collected all checks daily on outstanding accounts while maintaining a goal of $125,000 to close each month out which was exceeded for each quarter. Trained all incoming new hires.
Collections/Customer Service Representative
LabCorp - Montgomery, AL
January 1999 to April 2010
Responsibilities
Performed posting of patient information.contacted patients,physicians offices and insurance companies for accurate billing information.provided customer service in a call center environment Accomplishments
Identified trends and ways to prevent billing exceptions. Skills Used
Ability to multitask and train all new hires and adhere to any policy changes Health care billing representative
LabCorp - Montgomery, AL
August 1996 to April 2010
Responsibilities
Billed patients and clients while performing customer service duties Accomplishments
Training all incoming new hires on a more efficient work process to meet production goals.maintained excellent attendance record.worked any overtime when needed. Worked Full time 40 hours plus weekly
Skills Used
Researched,analyzed and resolved client and patient problems. Education
General
Sidney Lanier high school - Montgomery, AL
1989 to 1991
Alabama State University
Skills
• Microsoft office. Multi-line telephone system.can read,write and follow oral and written instructions.well organized and detail-oriented (10+ years)
• Promoted to team coach on the floor for the client I work for (5 years)
• Scanning,Fax,Elastic Phone System,Email,MS Word,EHS,Allscripts,,Nextgen billing,Medical Manager system. (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Service
• Medical Billing (10+ years)
• Insurance Verification (10+ years)
• Live Chat
• Medical Records
• Time management
• Office experience
• Microsoft Office
• Medicare
• Medical coding
• ICD-10
• Leadership
• Communication skills
• Medical collection
Assessments
Filing & organization — Highly Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Scheduling — Proficient
August 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Medical receptionist skills — Completed
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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