Data Entry Service Representative

LA

LIZBETH AGUILAR

********@*****.*** 530-***-**** Patterson, CA 95363

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Has outstanding active listening and multitasking abilities. Multitasking and Prioritization,

Attention to Detail, Problem Solving,

Creative Thinking, Flexible and

Adaptable, Team Collaboration,

Reliable and Punctual, Service-

Oriented, Self-Motivated, Data Entry

Ted Pella Redding

Customer Service Representative

05/2021 - 03/2022

Data Entry

Process sales orders and invoicing

Responds to customer questions and complaints and documents consumer communications

Communicates with clients over phone and email

Optica Paris Culiacan, Sinaloa

Office Assistant

04/2012 - 07/2020

Delivered clerical support by handling range of routine and special requirements.

Interacted with customers by phone, email or in-person to provide information.

Executed record filing system to improve document organization and management.

Arranged rapid office equipment repair and maintenance with vendors. Coordinated travel arrangements, including booking airfare, hotel and ground transportation.

Processed invoices and expenses using companies personal data base to facilitate on-time payment.

Verified accuracy of business records by consistently updating customer information.

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Completed clerical tasks such as filing, copying and distributing mail. Raymond Handling Concepts Fremont,

CA

Service Dispatcher

11/2003 - 03/2008

Sent out technicians to assist hourly callers based on locations, needs and worker availability.

Closely monitored dispatch board to triage and prioritize over 60 daily calls.

Directed all dispatching, routing and tracking of fleet vehicles. Kept detailed track of all available field personnel and all in-progress and completed calls.

Summary

Skills

Experience

Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start. Open work orders daily for technicians.

San Mateo High School San Mateo, CA

High School Diploma

EnglishSpanish

Bilingual, Biliterate in English/Spanish

Education and Training

Languages

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