Mental health Customer Service Registered Nurse
Resume:
Susan Herberg
MSN, PHN, PMHNP-canidate
Fargo, ND 58103
&
P.O. Box 281
Beardsley, MN 56211
*************@*******.***
Enthusiastic PMHNP canidate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Gaining a clear understanding of mental health disorders and training in advanced practice mental health. Motivated to learn, grow and excel in rural health care therapies.
Dedicated, ambitious, and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced acute care environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Expert in all aspects of patient care with success in working with multidisciplinary teams to create care plans focused on helping patients recover from medical or surgical procedures and manage complex mental disorders. Accomplished in leading unit-based groups to improve delivery of care and patient satisfaction. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Skills
Patient and family advocacy
Acute care expertise
EMR / EHR
Professional bedside manner
Care Plan Development
Strong clinical judgment
Staff supervision
Psychosocial Assessment
Clinical interventions
Building rapport
Discharge Planning
Work History
Clinical Lead Nurse
Sanford Medical Center Wheaton, Wheaton, MN
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Assessed and assisted in diagnosis of patients in critical access facility.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to average 10-25 patients daily.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Educated patients and answered questions about health condition, prognosis and treatment.
• Educated family members and caregivers on patient care instructions.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
• Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
Registered Nurse
Essentia Health, Graceville, MN
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Documented all patient interactions and interventions in EPIC EMR, including physical and psychological assessments, care plans, treatment and observations.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse
Prairie St. John’s, Fargo, ND
• Working collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Medication administration and instruction
• Suicide Risk monitoring and prevention determined with a safety plan and ques.
Education
Master of Science: Psychiatric Mental Health Nursing
Briar Cliff University - Sioux City, IA
Bachelor of Science: Registered Nurse
Mount Marty College - Yankton, SD
Associate of Science: Registered Nurse
Minnesota State Community And Technical College - Fergus Falls, MN
Associate of Science: Practical Nurse
Alexandria Technical College - Alexandria, MN
Certifications
PALS - Pediatric Advanced Life Support
TNCC- Trauma Nurse Critical Care
BLS- Basic Life Support
ACLS- Advanced Cardiovascular Life Support
.
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