Support Representative Customer Service

LESLIE BUTLER

**** ******** ***** *** *-** Ft Myers FL 33919 Phone 201-***-**** email ***************@*****.***

Dynamic customer service professional with 15 years’ experience in both call center and retail store settings; including sales, merchandising, computer tech support and customer care. Experienced in retail business fundamentals, inventory management and process efficiency and HIPPA regulations.

Strong conflict resolution skills, organized and dependable

Detail oriented expert with 9 years of cash handling and direct customer service experience

Positive attitude towards customers as well as team members

Knowledgeable in general accounting and finance concepts

Highly motivated and able to work independently with minimal supervisions as well as with a team

Microsoft Word, Office, Excel, Power Point, Workday

Call Center experience

Medical Terminology

The Check Cashing Store 2021-Current

Customer Service Representative, promote all product and services in point-of-sale system; interface with Western Union in compliance with federal law. Interact with Brinks Security and external security to keep company funds secure. Issue loans quickly and efficiently while ensuring risk assessment strategies are utilized. Cash checks and send money transfers. Ensure repository balance of personal cash drawer, as well as balance $200,000 store safe at completion of shift

Beall’s Outlet, 2020-2021

Sales Associate Supervisor, responsible for verifying bank deposits, register pick up, providing proper bank and change for registers. Merchandising Accessory, and Home Goods departments. Responsible for delegating duties to sales associates to ensure excellent customer service, and loss prevention

Lowes, Estero FL 2016-2020

Handled flooring sales as well as telephone inquiries regarding company flooring products; memorized company product offerings to ensure positive customer satisfaction; recommended solutions within customer budgets; and proactively followed up with all leads; scan and enter merchandise efficiently and safely; versatile in using assorted equipment and department close out handling cash registers, organizing inventory room, labeling products, unloading merchandise and cleanup

Commonwealth Financial Systems, Scranton PA 2014-2016

Telephone sales and collection of delinquent customers to optimize loss prevention; utilize strong communication skills to present decisions about acceptance/return of partial payments; resolve questions and issues quickly and on the spot for quick resolution; utilized collection system and performed other duties as assigned

Advocacy Alliance, Carbondale PA 2006-2014

Elder Care provided compassionate care to elderly patient, assisting in activities of daily living, transportation to appointments, assisting medical staff, while providing companionship

NJ Transit 1997-2006

Provided direct customer ticket sales as well as maintenance on TVM machines for customer use; ensure smooth transition with company funds and Armor Car; Responsible for collection, security, and the proper accounting of company funds; Knowledge of transit system for accurate ticket sales and customer directions in system usage

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