Data Entry Fulfillment Associate

SHAKIRAT OYEBO

Blaine, MN ***** 612-***-**** ***********@*****.**.**

Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

MS Office

Meeting coordination

Staff Management

Business administration

Strategic planning

Office management

Booking travel

Typing 110 words per minute

Office administration

Administrative support

Budgeting

Performance improvement

Travel coordination

Managing Office Supply Inventory

Mail handling

Ethics-focused

Work History

Operations Clerk 11/2021 to Date

Wells Fargo Bank – Shore view, MN

Performing fairly routine general clerical tasks that require basic research or problem-solving skills. Processing payments, tickets, online entries of documents and/or items

Receiving, matching, batching and logging payment documents/items

Verifying data on payment items

Performing routine math calculations

Working in a high volume, fast paced, deadline driven production environment

Performing general clerical operations that are repetitive and routine in nature

Working under close supervision following established procedures

Performing simple data entry tasks

Fulfillment Associate 07/2021 to 11/2021

Amazon – Minneapolis, MN

Preparing and sorting packages for prompt delivery to customers in a fast pace working environment

Scanning packages and building pallets for container pick up

Working with team members for efficiency in a safe and conducive working environment

Added packed boxes to conveyor belts for movement to shipping stations

Diligently examined packages and labels for defects and inaccuracies, decreasing overall packaging mistakes by 98%

Coordinated efficient organization, palletizing and transportation of completed packages

Always followed procedures for personal and team safety

Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.

Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Office Administrative Coordinator 03/2020 to 07/2021

Joyous Home Care Services – Brooklyn Park, MN

Delivered clerical support by handling range of routine and special requirements.

Reconciled account files and produced monthly reports to keep Management informed about office operations.

Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

Interacted with customers by phone, email or in-person to provide information.

Trained new employees on administrative procedures, company policies and performance standards.

Tracked office supplies and restocked low items to keep team members on-task and productive.

Transcribed meeting minutes for recordkeeping and submitted to senior management.

Prepared meeting materials and took clear notes to distribute to stakeholders.

Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.

Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.

Maintained open communication with customers to foster positive relations and provide updates on issues.

Director of Administration & Human Resources 06/2007 to 01/2017

Lagos State Government of Nigeria – Ikeja, Lagos

Identified and resolved operations challenges to promote alignment with business strategy.

Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Assessed personnel performance and implemented incentives and team-building events to boost morale.

Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Codified office structures and processes to promote teamwork and performance.

Supported timely and accurate administrative task completion.

Drafted informative reports regarding upcoming projects and required resources.

Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Entered and maintained departmental records in company database.

Developed top talent and coordinated background checks and on-boarding and exit processes.

Exercised good judgment by employing contemporary management principles and supervisory practices.

Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.

Decreased corporate costs by researching pricing, ordering and maintaining office equipment.

Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.

Developed corrective action plans for potential areas of compliance vulnerability.

Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.

Guided staff and provided opportunities for growth by encouraging creativity and ownership.

Chief Internal Revenue Officer 08/1991 to 01/2007

Lagos State Internal Revenue Services – Ikeja, Lagos

Completed Tax audits and Tax investigations to check provided information.

Met with taxpayers and their professional representatives to address and resolve concerns.

Recommended financial solutions in relation to tax implications.

Produced briefs, located records and organized documentation to support court cases.

Responded to taxpayer questions and helped individuals complete and file tax documentation.

Verified completeness of provided details when processing Tax Clearances and Refund applications.

Interpreted and applied federal and state tax codes for personal, business and corporate taxes.

Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

Conducted research, gathered information from multiple sources and presented results.

Education

Bachelor Of Arts: Economics 06/1984

University of Minnesota - Twin Cities - Minneapolis, MN

Certifications

CAP - Certified Administrative Professional

Certified Tax Practitioner, Chartered Institute of Taxation of Nigeria- 20+ years

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