Administrative/Human Resources
Resume:
Andrea Pellegrini
Naples, Florida 34120
******@****.***
Highly skilled and motivated professional seeking to apply extensive knowledge of human relations and behavior in addition to administrative, training, advisory and employee assistance experience to the HR industry. Eager to continue to learn and effectively practice technical, procedural, and conceptual aspects of HR and impact the employee experience and corporate culture in a positive way.
Education
Certificate in Human Resources Management
Florida International University, School of Business, Miami, FL (2022)
Certificate in Primary Care Behavioral Health
University of Massachusetts Medical School (2015)
Doctor of Psychology
Carlos Albizu University, Miami, FL, GPA: 4.0 (2005)
Master of Science in Psychology
Carlos Albizu University, Miami, FL, GPA: 4.0 (2000)
Master of Social Work
Barry University, Miami Shores, FL, GPA: 3.9 (1999)
Bachelor of Arts in Psychology with Honors, Minor in Dance
Rollins College, Winter Park, FL, GPA: 3.8 (1995)
Work History
Business Owner
AVP Assessment Services, LLC, Naples, FL (May 2016 - 2021)
· Established and marketed private practice, providing assessment, consultative and therapy services
· Managed/supervised billing staff and monitored all financial aspects of the practice
· Secured health insurance and other provider contracts, assuring compliance with regulations
· Maintained confidentiality, security of records, and all other HIPPA related standards and policies
· Mastered Electronic Record Systems (ERS) and completed daily required documentation
· Shared feedback and strengthen relationships with referral sources as networking strategy
Psychologist
Collier Neurological Specialists, Naples, FL (October 2016 - March 2019)
· Provided assessment and therapy services to adults at a neurology clinic
· Consulted with physicians and facilitated communication between patients and staff
· Served as an examiner for research studies/clinical trials
Director, Lead Clinician
Propsych Testing, Houston, TX (May 2011 - September 2016)
· Supervised, managed, and trained employees, interns and residents conducting evaluations for disability benefits
· Developed/revised policies and procedures, maintaining compliance with standards set by the State of Florida
· Completed assessments for applicants and gave feedback and referrals as needed
· Assisted with mediation and resolution of employee conflicts and grievances
TeamLead
United Healthcare, Houston, TX (November 2010 - May 2011)
· Led a team of care advocates responsible for the management of United member cases
· Actively participated in administrative meetings, contributing to strategies for better practices and improved outcomes
· Expedited processes to maximize outpatient services utilization to decrease costly hospitalizations
· Reviewed and authorized appropriate services and assisted with crisis intervention
Psychologist
Memorial Hermann-TIRR Challenge Program, Houston TX (May 2008 - November 2010)
· Provided therapy and assessment services in a comprehensive neuro-rehabilitation program setting
· Consultative services with recommendations for community reintegration, working with worker’s compensation programs
· Elected representative from unit for Volunteer Services and EAP, rewarding employees and improving their experience
University Psychologist, Outreach Coordinator
Florida International University Counseling Center, Miami, FL (August 2005 - April 2008)
· Contributed to growth and positive change during reprogramming of the neuropsychology training program
· Supervised students and provided consultation to staff and faculty
· Coordinated outreach services and created and led a suicide prevention awareness event and walk
· Taught courses and seminars to trainees and the student body including experiential exercises on sensitive topics
· Therapy, assessment, referral, and crisis intervention services, vocational/career counseling/advisement
· Assisted with and participated in the interview and selection processes for selection of new trainees
EAP & Clinical Case Manager
PsychCare, Miami, FL (August 2004 - August 2005)
· Engaged in daily consultation and counseling with employers of corporations involving their referred employees
· Provided guidance and monitoring of use of PsychCare clinical criteria and clinical management guidelines
· Participated in training to practitioners as needed
· Triaged for referral decisions and coordinated care/discharge planning with external practitioners
· Also provided training to practitioners on an as needed basis.
Supervisor, Children and Families Unit
Miami Behavioral Health Center, Miami, FL (June 1999 - June 2001)
· Managed a team of 13 therapists and 10 case managers in addition to the facility and financial responsibilities
· Provided individual and group clinical and administrative supervision, including hiring/termination processes
· Audited all documentation guaranteeing CARF and Medicaid standards were met
· Participated in management meetings for strategic planning and revision of practices/policies
Supervisor of Healthy Families Program
Family Resource Center, Miami, FL (January 2000 - May 2000)
· Coordinated and delivered intensive supervision to case management staff
· Reviewed staff’s documentation, provided support/training, and completed quarterly reports based on their work
· Worked closely with community agencies, implementing referral processes and streamlining practices
· Participated in quality assurance and program development for accreditation and led in-service trainings
Skills
Human behavior/mental health subject matter expert (SME)
Advanced interpersonal and communication abilities
Collaborative leadership
Extensive knowledge of healthcare/insurance plans and policies
Knowledge/experience with electronic record documentation
Multi-cultural knowledge/training
Strong organizational skills
Conflict resolution
Confidentiality
Stress management
Problem solving
Crisis intervention and management
Results oriented
Bilingual (English/Spanish)
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