Scheduling Coordinator Customer Service

SKILLS

WORK HISTORY

DIANE JACO

SAN JOSE, CA ***23

408-***-**** ***********@*****.***

Spirited Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Salesforce

Google Workspace

CentralReach ABA Software

Oracle & Clarity Performance Management

Tools

Microsoft Windows

JIRA Database

Dicta-transcript

Verbal and Written Communication

Customer Relations Understanding

Planet Orange

Scheduling Coordinator // San Jose, CA // January 2020 to Current Reviews package prices and calculates totals for accurate invoice processing Inputs data in Salesforce to create updated status reports for quick reference of project progress and deadlines

Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy

Answered as many as 80 calls per day for customer service purposes and dispatch requests. Gateway Learning Group, Inc.

Scheduling Manager // San Jose, CA // February 2016 to October 2019 Coordinated Behavioral Therapists daily appointments with clients receiving ABA services and processed timesheets accordingly

Utilized Salesforce to maintain and update patient database and staff records Coordinated over 95 client schedules according to primary insurance codes or private pay Navigated insurance company websites to obtain pre-authorizations and referrals to confirm coverage

Mentored office employees on proper administrative procedures and how to use programs such as JIRA, keeping operations consistent and efficient for maximum performance South Bay Sedan & Limo Service

Office Manager/Dispatcher // San Jose, CA // February 2012 to February 2016 Managed office and oversight daily dispatch 10 sedans, SUVs & limos for point -to-point transfers, airport arrival/dept, wine tours, concerts etc.

Optimized organizational systems for payment collections, deposits and recordkeeping EDUCATION

Coordinated and aligned corporate and office schedules and disseminated important work information to employees.

Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages. Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions Word Processing/Office Skills Certificate of Graduation Center for Employment Training // San Jose, CA

High School Diploma

San Jose Metro Education // San Jose, CA

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