Customer Service Data Entry
Resume:
Swathi Kamath
Houston, TX, *****
******.********@*****.***
Highly motivated professional with 2 years of overall experience. Eagerly looking to relaunch my career after a break. Looking for a challenging environment where I can utilize my professional and technical skills as well as learn new things along the way.
Profile Summary
2 years of overall experience with 1 year as a Management Trainee and 1 year as a software QA Test engineer
Good understanding of Software development life cycle and Software Testing life cycle
Good communication skills with experience in direct customer interaction and providing solutions
Working knowledge on Test Plans, test strategy.
Working knowledge and familiar with Sanity testing, functional testing, regression testing, Integration testing, and User Acceptance Testing (UAT)
Knowledge of Agile methodologies
Good team player with excellent analytical, verbal, inter-personal and written skills.
Practical Experience working on JIRA and HP Quality Center
Experience with direct customer interaction and providing appropriate solutions
Marketing and sales experience working in a banking environment
Practical knowledge on data entry and Report generation for clients
Audit reports for any data inconsistency
Experience with providing Customer Service
Experience in executing marketing events and promotions to achieve Business goals
Hands-on knowledge on Microsoft suite of tools (Word, Excel, Power point), Oracle Flex cube and oracle database.
Technical Skills
Testing Tools
HP Quality Center, JIRA, LoadRunner, Oracle SQL Developer
Operating Systems
Unix, Windows OS
Databases
Oracle
Other Tools
Microsoft suite of tools (Word, Excel, Power point), Oracle Flex cube
Education
Master of Business Administration
Major in Marketing, VTU University, India
Bachelor of Engineering
Major in Computer Science, VTU University, India
Professional Experience
Tata Consultancy Services (Client: Deutsche Bank)
Senior Process Associate
Duration: March 2015 – Feb 2016
Part of Quality Assurance team testing an application used by bankers to provide banking solutions to customers
Worked in Software Development Lifecycle using AGILE methodology
Analyzing Requirement specifications, Write test scenarios, test cases and defect reports
Performed functional testing to test functionality and the GUI of the banking application
Writing queries to retrieve and validate data from database
Performed extensive regression testing of the application
Used both HP Quality center and Jira for bug reporting based on modules
HDFC Bank
Management Trainee/Personal Banker
Duration: October 2013- October 2014
Worked as a Personal Banker in HDFC Bank, marketing of various products and services by HDFC Bank and maintaining a good customer relationship by assisting and guiding the customers for a better banking experience.
Being the first point of contact to the customers in the bank, providing information on various products and services provided by HDFC.
Provide customer service and product information.
Deliverables custodian and provide brief transaction query.
Achieve sales targets and providing Customer service
Enhance the value of existing accounts of Current account & saving account customers. Responsible of retention of accounts.
Responsible for Cross Sell & enhancing relationship with existing customers by selling of Investment products like Mutual Fund, Insurance & Current account & Saving account through generation of referrals from internal database.
Review all critical reports, monitor customer complaints, fraud control etc.
Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments.
Effective follow-up on customer's queries, referrals & coordinating with other
Departments.
Training
Took an Instructor Led Live Online Training course on Manual and Automation QA for 5 months to brush up my skills and to reenter workforce.
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