Center Associate Service Representative

Rൾൻൾർർൺ Lൾൿඍඐ ർ

Lynchburg, VA ***** 971-***-**** ******************@*****.***

Reliable and upbeat customer service representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable and upbeat garen center associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Customer service-

Organization

Relationship development

Problem resolution

Project organization

Garden Center Associate, 03/2016 to 09/2020

Fred Meyer – Portland, OR

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Maintained up-to-date knowledge of store sales, payment policies and security standards. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Monitored customers for signs of security concerns and escalated issues to management. Customer Service Representative, 02/2012 to 02/2016 Animal Medical Clinic – Portland, OR

Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Cultivated customer loyalty, promoted repeat customers and improved sales. Customer Service Representative, 04/2009 to 12/2011 Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Berkeley Dog & Cat Hospital – Berkeley, CA

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.

Suggested new procedure to persuade cancelling customers to stay with company, resulting in

[Number]% decrease in cancellations.

Psychology

San Francisco State University - San Francisco, CA Eൽඎർൺඍ ඈඇ

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