Data Entry, Customer Service, Operations Management, Account Managemen
Resume:
Shauna Hice
Fayetteville, AR *****
**********@*****.***
I am a business professional looking for a long term permanent position in which I can be innovative, creative, where I can be myself and feel good about what I do. Authorized to work in the US for any employer
Work Experience
Store Associate
The Salvation Army - Fayetteville, AR
November 2021 to Present
Housing Manager
The Salvation Army - Fayetteville, AR
May 2022 to July 2022
Oversee Shelter guests, Beneficiaries, and community activities, meals and housing needs. Insure policies and procedures are followed by Monitors, Intake Coordinators, as well as other staff and volunteers.
Traffic Safety
Gibson Construction - Fort Smith, AR
August 2019 to December 2019
• Worked with team to safely direct traffic around work site.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Program Specialist
Goodwill Industries of Arkansas - Springdale, AR
February 2019 to July 2019
• Promoted jobs via websites and social media.
• Participated in community job fairs.
• Participated in community outreach programs.
• Planned and promoted hiring events for employers. Key Holder
Goodwill Industries of Arkansas - Rogers, AR
October 2018 to February 2019
• Responsible for opening and closing of the outlet store as well as the warehouse.
• Training new employees.
• Balancing the needs of multiple customers and employees simultaneously in a fast-paced environment.
• Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
• Partnered with store leadership team to learn and understand all management processes and reports.
• Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
• Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Store Manager
Springdale Liquor Asso - Springdale, AR
April 2012 to September 2018
• Efficiently addressing customer issues to ensure a quick and successful resolution.
• Training new employees on job related duties, company customer service policies and service level standards.
• Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
• Oversaw POS operations and cash management to reduce errors.
• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Manager of Operations
H.M.W. Transportation Inc - Springdale, AR
January 1997 to July 1999
• Responsible for restructuring operations to facilitate the successful dissolution of the business.
• Recruiting new drivers, meeting and maintaining DOT compliance requirements, reconciling outstanding accounts, maintaining existing relationships while developing new vendor and broker accounts.
Office Manager
Mobile Home Transporters Inc - Fayetteville, AR
March 1987 to November 1996
• Created and maintained customer records, encompassing data entry, accounts receivable, job quotes and customer satisfaction, provided scheduling.
• Ensured timely and effective allocation of resources to satisfy customer needs.
• DOT compliance year end reports, creation, submission and recording all data into archives. Insurance Producer, Health Market's Insurance Agency
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Analyzed customer needs and provided best options, upselling products and services.
• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Education
Associate's in Business Administration
Bryan University - Rogers, AR
High school diploma or GED
Skills
• Training and development
• Regulatory compliance and exceptional interpersonal skills
• Hiring and retention
• Good under pressure
• Patient
• Outgoing
• Accounts receivable
• Closing
• Interpersonal skills
• Customer satisfaction
• Customer service
• Data entry
• Drivers
• Fast
• Hiring
• Inventory
• Policies
• Purchasing
• Quick
• Reconciling
• Recording
• Recruiting
• Scheduling
• Websites
• Account Reconciliation
• Logistics
• Event Planning
• Office Management
• Transportation Management
• General Ledger Reconciliation
• General Ledger Accounting
• Bank Reconciliation
• Accounts Payable
• Journal Entries
• Leadership
• Warehouse experience
• Basic math
• English
• Financial Report Writing
• Financial Statement Preparation
• Merchandising
• Pricing
• Communication skills
• Management
Assessments
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Problem solving — Completed
July 2019
Analyzing relevant information when solving problems. Full results: Completed
Customer focus & orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Case management & social work — Proficient
July 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Logic & critical thinking — Familiar
July 2019
Using logic to solve problems.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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