Customer Service Representative
Resume:
Sunaida Seifeddine
Customer Service Specialist
Edmonton, AB
*********@*******.***
Dedicated Customer Service Representative with proven ability to go the extra mile. Motivated to maintain customer satisfaction at the highest level and contribute to company success. Reliable and driven, with strong problem solving and time management abilities. Proficient in Microsoft Word, Excel and PowerPoint. Am fluent in English,Spanish, and Arabic . Work Experience
Customer Service Representative/Cosmetician
Shoppers Drug Mart - Edmonton, AB
August 2018 to Present
• Identify customers’ needs and sells through demonstration and education; Coaching customers through make-up applications, skin care consultations, and fragrance demonstrations
• Possess a “selling is fun” attitude
• Promote sales of beauty products; provides information on new or existing products and services; conducts demonstrations
• Encouraging customers to participate in the PC Optimum program & other promotions
• Introduce and promote Shoppers Beauty online to customers
• Ensure applicable sales are tracked, and that daily targets are achieved
• Seeks out development opportunities such as through workshop/education sessions to ensure product knowledge is current; Participate in workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date I.e. The Academy, vendor schools, YouTube, etc.
• Builds customer loyalty through follow up and repeat business
• Actively use eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
• Actively promote and book appointments for in-Store events
• Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart Associate’s sells
Sales Associate/Keyholder
The Body Shop - Edmonton, AB
January 2010 to December 2010
• Processed incoming shipments of products. This included counting all boxes and completing appropriate paperwork
• Opened and sorted all boxes appropriately as per procedures of store
• Dealt with inquiries from different customers everyday
• Was responsible for cash functions and closing the store at the end of the day
• Kept store well maintained at all times and ensured displays were up-to-date with new merchandise Assistant Manager
KFC - Edmonton, AB
March 2005 to January 2010
• Set schedules for all staff
• Hired and trained new employees
• Answered telephone inquires and dealt with customer complaints daily
• Oversaw restaurant protocol and ensured food met quality control standards
• Oversaw inventory supplies and communicated to manager when stock was low
• Assisted with food orders when there was shortage of staff Education
Grade 12
Rashaya High School
Skills
• Cash Handling
• Retail Management
• Time Management
• Retail Sales
• Sales
• POS
• Merchandising
Languages
• Spanish/ Arabic / English - Fluent
Awards
Customer Service Award
October 2020
Award was based on my service with customers
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