Customer Care Service

CARRER PROFILE:

Strong and result oriented worker with excellent interpersonal and computer skills. Three years’ experience in Management, Financial transactions and Customer care.

RELEVANT EXPERIENCE

Key holder /Coordinator (March 2018 to date)

Home Goods Store Falls Church Virginia USA

Accomplishments:

Carried out financial transactions, receiving and processing payments of customers.

Provided and explained to customers the benefits of the store credit cards thus gaining more royal customers.

Trained two associates the level of 4th Key Carrier and four to the level of coordinators.

Promoted sales through proper merchandising of goods. The presentation yielded increase in sales and excellence customer care.

Coaching associates on how to improve customer service on the floor and registers

Analyzed weekly and monthly store reports leading to more informed future planning.

Cashier/Associate ( 2015 to March 2018)

Accomplishments:

Carried out financial transaction on registers, providing great customer service.

Directed customer inquiries to appropriate party.

Received and processed all payments according to standard procedures.

Organized the display of merchandise in shelves to maintain a safe and attractive store.

Volunteer Coordinator. (May 2014 to May 2015)

Word Bank Family Network (World Bank Headquarters)

Accomplishments:

Managed emails and printed received applications.

Organized, monitored and updated the monthly records to ensure correct data.

Identified new volunteers, scheduled meetings, provided information about volunteer opportunities, found out their interests, recruited, introduced new volunteers to the team leaders and made a follow up on the volunteers.

Organized social events like the annual dinner, creating room decorations and managing activities of the day.

Education

Bachelor of Arts (Upper class Honors) in Social Sciences, Makerere University Kampala Uganda, East Africa, 2013.

Certificate in ethnography and mixed research methods by center for Social Science research on AIDS CeSSRA. Makerere University, Faculty of social Sciences 2011.

Diploma in Education Planning and Management, Kyambogo University Kampala Uganda 2007.

Referees:

Mathew Holloway

Manager

Home Goods Store

Tel: 1-240-***-****

Email:************@*****.***

Gladys Boachie

Assistant Manager

Eye specialist and Surgeons of

Northern Virginia

Ratna Mendis

Manager

Home Goods Falls Church

Tel: 1-571-***-****

Email:***********@*******.***

Contact this candidate