Customer Service Medical Billing
Resume:
DaShawna Davis
Dallas, TX *****
*********@*****.***
Highly skilled, solution focused, seasoned professional with ten plus years in the healthcare industry. Strong interpersonal, organizational and analytical skills proven leader, change agent, business interpersonal savvy, tremendous work ethic, excellent communication, analytical and organizational skills
Authorized to work in the US for any employer
Work Experience
Health Advocate Concierge
HCSC Blue Cross and Blue Shield - Chicago, IL
August 2019 to Present
1. Proved concierge guidance and answered questions from members and providers for medical,behavioral health and prescription benefits and claims. 2. Handle projects and assist in training others
3. navigated the healthcare system and help the member reach optimal health by collaborating with clinicians from medical,behavioral or a pharmacist Service Representative
Loyola University Medical Center - Maywood, IL
December 2018 to August 2022
Utilizes and proficient in registration software system (epic) in accordance with ambulatory companies, verifies patients demographics and insurance information with system data to ensure accuracy. Ensure that accurate insurance card is scanned into the system. Secure consent and HIPAA documentation New Patient Associate
University of Chicago - Burr Ridge, IL
October 2017 to March 2018
Scheduled verified insurance and updated demographics in Epic Retrieved medical records from various facilities
maintain and filed records and reports
responded to inquiries through email fax and phone obtained the HIPAA privacy act
Office Manager
Access Health Medical Supplies - Chicago, IL
December 2014 to October 2017
Ensure efficient, effective quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing maximize revenues by collecting payment at time of service and entering accurate and up to date billing information into Epic EMR
assist clinical staff in maintaining accurate medical records insurance verification and follow up across all commercial insurance and Medicare/ medicaid prior authorization
Office Manager
DaVita Dialysis
August 2012 to November 2014
• Ensure efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing
• Maximize revenues by collecting payment at time of service and entering accurate and up to date billing information (address, insurance coverage, etc.) into EPIC EMR
• Assist clinical staff in maintaining accurate medical records
• Insurance verification and follow up across all commercial insurances and Medicare/ Medicaid
• Prior authorizations
• Handle escalations
Scheduler
Rush University Medical Center
March 2009 to June 2011
• Registered and scheduled patients for surgical and pre- operative procedures
• Informed patients of their financial responsibilities, insurance verification and follow up Patient demographic verification
• Provided patients with surgical and procedural information and instructions as appropriate Obtained and/ or facilitated pre-certification as required
• Maintained calendars and scheduled related to surgical and pre- operative procedures
• Answered all incoming patient inquiries, collected co pays
• Performed other duties as assigned
• Oversaw and trained junior schedulers
Education
University of Phoenix
2017 to Present
High school or equivalent
St willibrord - Chicago, IL
August 1983 to May 1987
Skills
• Ability to use personal computers and select software applications including EPIC, typing 35 wpm, customer service skills, and medical terminology (10+ years)
• Billing
• Word
• Scheduling
• EMR
• Medical Records
• Clerical
• Epic
• Microsoft Excel
• Management
• coding
• Dialysis Experience
• Insurance Verification
• Medical Billing
• Analysis Skills
• HIPAA
• Vital Signs
• ICD-10
• Medical Office Experience
• Employee Orientation
• Crisis Intervention
• Medical Scheduling
• Triage
• Case Management
• Experience Administering Injections
• Medical Coding
• Office Management
• Phone Etiquette
• Social Work
• Microsoft Powerpoint
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