Retail Manager
Resume:
Martha Benton
Reach me @: ********@*****.***
Arlington, TX 76001
**************************@***********.***
I am looking for a Retail Management/Supervisor position in a customer service focused environment that will allow for personal growth, career advancement, and benefits. Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Intech Coating Systems, Inc - Arlington, TX
October 2021 to Present
Job Duties- Greet customers, setting up client meetings, answer the phone, take care of the mail, order supplies, hiring, new hire paperwork, filing, run errands, write payroll checks, pay the company bills, submit invoices, e-mail correspondence, and I do light housekeeping. Medical Records Indexer
AdminiSTEP - Plano, TX
June 2015 to October 2021
I retrieved and indexed requested medical records, invoices, appeals and communications in a timely and effective manner per company policies, procedures, and expectations while adhering to HIPAA laws and regulations, while ensuring privacy and protecting all PHI. Assistant Store Manager of Operations
Wal-Mart Supercenter - Dallas, TX
October 2013 to May 2015
Job Duties- ASM over the Front End, Cashiers, Cash Office, Service Desk, Financial Services, General Merchandise Receiving, Personnel, UPC/Invoice, DSD Receiving, Claims, Reclamations, Donations, Cart Pushers, Door Greeters and Maintenance. I was in charge of the hiring, scheduling, training, writing and delivering evaluations, and performance reviews for these area store associates. I delegated MODS execution, price changes and merchandise orders placed in a timely manner. I handled customer complaints, facilities maintenance, Front End Merchandising, and GM Receiving backroom organization. I ensured that the General Merchandise Receiving trucks were unloaded, palletized, and staged in the correct areas in a safe and timely manner.
Store Manager
Ross Stores - Dallas, TX
October 2011 to September 2013
I managed and controlled the daily operations of the store. I ensured company standards and expectations were consistently met, executed business plans and company programs to deliver desired sales and profit results. I ensured effective scheduling and consistently met payroll budget goals. I analyzed monthly store reports to evaluate controllable expenses and overall store performance. I also recruited, trained and developed associates on all company programs and procedures. Assistant Store Manager
Ross- Arlington, Mansfield - Fort Worth, TX
September 2007 to October 2011
My responsibilities included scheduling, ordering supplies, merchandising, markdowns, cash office, stock room, Misses, Juniors, Shoes, Accessories Departments, and Loss Prevention. I was in charge of the development of all Area Supervisors, the Stockroom Lead and all Loss Prevention Specialists. I was responsible for all the daily store operations in the absence of the store manager. I delegated seasonal department moves, held daily Rally Meetings, monthly safety meetings, verified cash office, wrote and delivered performance and focal reviews, assisted in interviewing, hiring, and on boarding new hires. I partnered with the Area Supervisors and the Stockroom Lead to ensure timely truck unloading, freight processing, and sales floor merchandising to meet daily goals. I was a training store manager for 4 years for the external Management new hires for the district and the region. Area Supervisor
Ross Stores - Mansfield, TX
August 2006 to September 2007
My duties included opening and closing procedures, verified cash office funds and deposits, ordered change, counted tills down, ensured that merchandising, signing and recovery standards were set to company expectations. My departments were Men's, Young Men's, Boys, Girls and Infants. I consistently trained and developed new hires, cashiers, floor associates, fitting-room associates, receiving associates and service desk managers. I gave key turns, did cash pulls, gave change, and ensured that the store apparel was merchandised, recovered, and that alarm placements were set to the matrix. I implemented all company programs and routines and delegated tasks, departments, breaks and lunches to associates. I walked the floor and stockroom throughout my shifts for safety, shortage awareness, associate feedback, Customer engagement, store cleanliness, and I handled customer concerns. Education
GED
Indian Hills Community College - Centerville, IA
Skills
• Recruiting
• Interviewing
• POS
• Payroll
• Pricing
• Sales
• Planograms
• Organizational skills
• Forecasting
• Customer service
• Supervising experience
• Cash handling
• Medical records
• HIPAA
• Front desk
• Profit & loss
• Food safety
• Training & development
• Financial services
• Retail management
• Conflict management
• Employee orientation
• Freight
• Human resources
• Operations management
• Filing
• Store management
• Loss prevention
• Retail sales
• Sales management
• Writing skills
• Merchandising
• Maintenance
• Cashiering
• Assistant manager experience
• Office manager experience
• Communication skills
• Stocking
• Leadership
• Construction
• Management
Languages
• English and Spanish - Fluent
Certifications and Licenses
HIPAA
Assessments
Scheduling — Familiar
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Management & leadership skills: Impact & influence — Familiar April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was a retail operations/merchandising Training Store Assistant Manager for 4 years. I trained the external Management New Hires for our District and Region. I trained and developed over 15 internal associates in my stores into Supervisor, ASM and Store Manager positions. I assisted in the operations and merchandising of 5 new stores throughout the United States, including my own Ross store. I also have 4 and a half years experience as a REMOTE Medical Records Indexer.
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