Customer Service Representative

Summary

Skills

Experience

NATIA E BURNS

*****.*****@*****.*** H: 253-***-**** 10306 196th Street. Ct. E # B201, Graham, Washington 98338 Compassionate, hardworking,

Receiving, sorting, and filing applications Customer Service, Collections, Payments, and Billing. Also, self-directed with the ability to adapt to changing work environments.

Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. Excellent customer service skills

Basic front office knowledge

Excellent communication

balancing cash

Scheduling

self-motivated

Knowledge of office equipment

Results-oriented

Microsoft Office

File/records maintenance

Client-focused

Time management skills

Quick learner

Computer proficient

06/2016 - Current

Public Partnerhip

Tacoma, WA

Individual Partnership, Home care aid

Home Management and Care Planning.

Medical Advocacy.

Prescription Medication Management.

Help with Personal Hygiene and Care.

Aiding with Meals and Nutrition.

06/2016 - 08/2016

Castelli Williams &

Associates

Tacoma, WA

Internship

Copying, Faxing, Filling : Inbound /outbound call : Handle ingoing and outgoing mail. Y.W.C.A (Domestic Violence Advocate.

03/2006 - 04/2009

Ywca of tacoma

tacoma, wa

Domestic Violence Advocate

Work hand in hand with women and children in the shelter. Work crisis hot-line.

Provide supportive environment.

Phone intakes.

Counseled women.

Organized daily activities for the mothers.

Effectively controlled the release of proprietary and confidential information for general client lists. 06/2003 - 10/2007

Cross lands Economy

Customer Service Representative

Answered customers' questions and addressed problems and complaints in person and via phone.

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Education and Training

Studio

Tacoma, Washington

Provided customer service and in inbound and outbound call center. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax. Resolved customer issues using strong interpersonal skills and conflict resolution techniques. 2018 CPR certification expiration date (2018) I.P.O 12, 24, 72-hour caregiver training 40-hour Domestic Violence certification Clinical Psychology (BA) Argosy University - Online Exp. Grad Date

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