Customer Service Employee Relations

Faramade Alagbe, SHRM-CP

Mobile: 346-***-****

*********@*****.***

Professional Summary

Faramade is a seasoned HR Professional with a proven track record as a Senior HR Generalist with a drive for recruiting the best qualified talents and a passion for facilitating the development and the retention of critical skills needed to excel within an organization.

She is skilled at interfacing and partnering with management in building effective relationships with teams to promote employee-centric cultures, positive morale and to optimize employee productivity – Team building, developing and promoting inclusiveness in the work place.

Faramade has functioned in a large organization where she led the HR Team responsible for 240+ employees in an organization of over 2,300 work-force. She has mentored and supervised junior HR employees.

Accomplishment

• Successfully led the development & implementation of a new corporate onboarding process for new hires - Employees’ awareness of policies and company culture increased, leading to seamless integration

• Successfully developed and implemented Succession Planning for the Business Unit, saving 48% in recruitment cost.

• Developed the HR key process document for ISO 13485 quality management system (QMS) for medical devices.

• Worked with Business Unit in accomplishing annual HR KPI targets – Success rates increased 30%

• Managed and delivered all HR projects in my Unit on time and under budget. Professional Experience

First Leadersoft - Houston (09/2021 – Present)

HR Manager

HR Manager responsible for providing HR guidance and counsel to management regarding succession planning and talent development, reward and recognition, compensation, organization effectiveness, managing performance and conduct, employee relations, and staffing.

• Represent the HR function as needed, in partnership with management to drive strategic human capital plans that support company goals.

• Direct hiring and onboarding programs for new employees.

• Advice management and employees on the application of HR policies and procedures to ensure the correct and consistent implementation of all HR processes and systems and compliance with legislation.

• Provide leadership, information, and guidance to management on Human Resources issues and trends, and ensure the effectiveness of all Human Resources functions, services, processes, reporting and record keeping

• Lead exit interviews, analyze feedback, and provide management summary results

• Responsible for evaluation and administration of job descriptions. Creates and maintains the job description database.

Education

Masters of Business Administration

(MBA)

Certification

Society for Human Resource

Management - Certified Professional

(SHRM-CP).

Years of Experience

18 + in Multi-Function HR

8 years in Management role

Skills and Tools

Peoplesoft HCM (Version 9.1)

Microsoft Office Suite

Google Suite

Business Information Solution (BIS)

Oracle workflow

GroupWise

Professional & other Skills

Employee Relationship Building

Onboarding

Performance Management

Project Management

Decision Making & Strategic Thinking

Collaboration/Networking

Conflict Resolution

Analytical/Critical Thinking

Negotiation

Professional Excellence Award

Professional Support Excellence

Faramade Alagbe, SHRM-CP

Mobile: 346-***-****

*********@*****.***

CSIR - Pretoria (07/2003 – 08/2021)

Senior Human Resources Practitioner

• Developed and managed a succession planning process for the Unit that managed staff development and career progression in terms of identified career paths and specific needs of the Organization.

• Performed complex and comprehensive investigations and developed organizational corrective actions.

• Contributed as a member of the HR management team to the development of an overall HR strategy for the Organization, in line with business needs, and implemented a workforce plan for the Unit that supported the achievement of the HR strategy.

• Established solid understanding of the business, built, and expanded relationships with leadership teams, and created close partnerships across the organization.

• Played a key change leadership role in the company's transformation by reinforcing a culture of growth and innovation.

• Assisted with the local immigration program by coordinating between the employees and the immigration attorneys with knowledge of work visas and permits

• Recommended, monitored and managed HR budget to ensure the optimization of available resources.

• Trained and managed junior HR practitioners to ensure they have the skills required by the Organization and able to achieve their performance objectives.

• Managed and recommended the reward and recognition process to ensure fair and consistent rewarding of employees in line with market practice.

• Evaluated and managed job evaluations and process to ensure the proper application of job evaluation standards, fairness and equity in the grading and valuing of jobs.

• Managed the application of employee relation processes and procedures to ensure the proper application of labor legislation and achievement of stable and harmonious workplace relationships.

• Provided competent advice and guidance to management on employment equity matters, training and development of employees.

• Tracked and reported data/metrics to identify trends and establish goals to meet business needs.

• Served as the project lead for special projects and/or committee within the Organization.

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