Service Specialist Customer
Resume:
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C O N T A C T
***.*.*****@******.***
Chattanooga, TN
E D U C A T I O N
Associate of Applied Science
-Accounting
Georgia Northwestern
Technical College
S K I L LS
• Leadership and
Coaching
• Advanced Excel
Knowledge
• Proficient
Troubleshooter
• Vast Technical
Knowledge
• Inventory Management
• Diverse PC Knowledge
• Key Account
Management
• Microsoft Office Suite
• Procurement and
Invoicing
• Interviewing and Hiring
Candidates
• Positive Attitude and
Teamwork Driven
A W A R D S
Site Manager of the Year -
2021 TN-OH, RICOH USA
Most Valuable Team
Member of the Quarter
2021 GGA, RICOH USA
Rising Star of the Quarter
2020 GGA, RICOH USA
P R O F I L E
Goal-driven, award-winning site manager with years of experience and a strong background playing a vital role in development, management and delivering exceptional customer service. Highly adept in performing within high-pressure and deadline-driven environment. P R O F E S S I O N A L E X P E R I E N C E
Site Manager II 2020-Present
Field Services Representative 2018-2020
Ricoh USA Chattanooga, TN
Manages team that provides mail, imaging, copy, hospitality, reception, courier and procurement services to our customer, Miller & Martin Law Firm. Currently a sitting member of Ricoh’s Diversity and Inclusion Council as well as a Mentor for Ricoh’s Emerging Leaders program.
• Supervises day-to day operations and staff of Managed Services site.
• Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met.
• Ensures that location is properly staffed by matching employee skills and equipment with production demands.
• Evaluates employee performance, communicates job expectations/consequences of employees by training, cross-training, coaching, evaluating work to increase work output and work quality.
• Creates and presents detailed Monthly Operational Report to Customer, Area Directors and Sales department.
3D Printer Technician/ Software & Technical Support 2016-2018 iPrint3Dsmiles/ Motionview Software Hixson, TN
Worked for a technology company that developed software and 3D Printers for Orthodontists. Provided exceptional technical support to doctors and their staff.
• Traveled worldwide to repair printers in the field or to train orthodontists and staff on new installs.
• Troubleshooted 3D printers, computers and software remotely.
• Calibrated and tested new 3D printers before shipping, repaired existing and non-functional printers.
• Created step by step tutorial documentation and training videos.
• Answered high volume of calls and emails promptly and professionally. Sr. Onsite Service Specialist- Billing 2014-2016 Ricoh USA Chattanooga, TN
Ricoh provided graphics, mail and copier solutions to the University of Tennessee at Chattanooga. While working for Ricoh I was responsible for handling all departmental billing, creating monthly statements as well as providing support to university faculty and staff.
• Started in a high-volume mail center and was quickly promoted to Senior On-site Service Specialist where I summarized raw data into meaningful information and reports and presented to the university.
• Calculated, balanced and reconciled cash drawers, cash receipts records, spreadsheets and other records.
• Researched and resolved account and billing problems. Jay Patel
SITE MANAGER II
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