Customer Service Call Center

Angela Mclemore

Ellicott City, MD *****

****************@*****.***

+1-443-***-****

Accomplished and energetic administrative support professional experienced in working in fast paced environments demanding strong organizational, technical, and interpersonal skills, trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively

Authorized to work in the US for any employer

Work Experience

Business Retention Specialist

Verizon - Robbinsville, NJ

October 2000 to February 2015

Accurately documented, researched and resolved customer service issues, Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Defused irate customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved grievances for designated departments for further investigation. Effectively managed a high volume of inbound and outbound customer calls Education

High school diploma

Baltimore City College - Baltimore, MD

September 1985 to June 1989

Skills

• Upselling

• Cold Calling

• Negotiation

• Telemarketing

• Account Management

• Salesforce

• Order Entry

• Technical Support

• B2B Sales

• Inside Sales

• Sales

• Documentation review

• Account reconciliation

• Analysis skills

• Customer service

• Typing

• Outside sales

• Mentoring

• Hospitality

• Conversion optimization

• Telecommunication

• Enterprise sales

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