Service Assistant Customer

ANDRENE HUTCHINSON

*** ****’s Street, Piscataway, NJ 08854

Email: *********@*****.*** Phone: 732-***-**** PROFESSIONAL SUMMARY

Dedicated, detailed-oriented Operations Manager with over 5 years professional experience leading a team. Having over 15 years extensive experience in customer service, I have been positioned to deliver leadership excellence. Reliable, knowledgeable, and highly organized team player with excellent communication skills, team building and relationship management. Decisive and ready to take on new challenges to help a great company succeed. PROFESSIONAL EXPERIENCE

CVS PHARMACY, Green Brook, NJ 12/17 - Present

Operations Manager

● Effectively communicates with team members at all levels to improve staff performance and morale; Mentors and assist staff in training on various subjects

● Supervises and assigns tasks to associates with direct activities, leading others to effectively work with staff members

● Conducts interviews for hire to maintain a great team to ensure the company runs smoothly

● Responsible for managing processing, stocking, planograms, merchandise and inventory

● Responsible for opening and closing the store by setting alarms and keeping entryway clean and organized

● Processes employees payroll by collecting their payroll data and timesheets verifying employee hours; Oversees all aspects of the companies payroll by collecting, depositing, and maintaining accurate records

● Supports store manager with action plans for operational and service improvement TARGET, Watchung, NJ 10/12 - 06/19

Guest Service Assistant / Front End Supervisor

● Assisted staff by answering questions, approving overrides, and providing on the job training

● Ticketed damaged items for salvage and/or donation in addition to submitting work orders for damaged items

● Monitored front of the store including self checkout, service desk, and cart attendant

● Prepared break schedules and assigned staff tasks

● Monitored checkout stations to ensure they have adequate cash available and are staffed accurately

● Controlled guest traffic at checkout lines to optimize efficiency

● Handled all cash registers by collecting drawers and replacing with start of the day funds SKILLS

Microsoft Office - Word, Excel, Outlook Conflict Resolution Excellent Interpersonal Communication Service Delivery Office Equipment Problem Solving Abilities

Organization Punctuality

EDUCATION & CERTIFICATIONS

Plainfield High School, High School Diploma

REFERENCES AVAILABLE UPON REQUEST

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