Customer Service Delivery

Nalini Seecharran

Ozone Park, Queens NY

631-***-****

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Duane Reade February 2003 to Present

Scheduler/Payroll/Admin New York, New York

Assisted in determining priority of customer service delivery needs and negotiating the sharing of resources across internal organizations with competing priorities.

Possess extensive knowledge of donor eligibility criteria which subsequently reduces deferral rates and increases the level of customer service.

Provided customer service and assisted members in scheduling primary care and radiology appointments following guidelines and protocols via telephone.

Possessed the ability to work under pressure in a hectic environment with frequent interruptions while maintaining excellent customer service.

Utilized excellent customer service skills when updating participant profiles, scheduling maintenance

Gina Pharmacy February 2001 to February 2003

Pharmacy Technician New York, New York

Advocating for patients’ compliance with medication guidelines

Reporting drugs' adverse reactions

Maintaining relationships with physicians

Assisting in facilitating communication between the patient and insurance companies, doctors, nurses, and labs

Maintaining current notes and paperwork related to the patient’s drug therapy and pharmacy care plan

Reviewing medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities, and preparing intravenous solutions

Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs

Baby Sitting April 1999 to February 2001

Observe, monitor, and supervise children closely and consistently

Maintain a safe and organized play area free from potential hazards

Ensure the play equipment, facilities, games and toys are well sanitized, clean and in correct working order

Oversee proper utilization of equipment and facilities by the children

Create daily activity plans that are age-appropriate and engaging

Participate in learning activities with the children including reading, art and crafts, music and singing

Encourage participation by all children in activities

Model the correct behavior and attitude to the children through language and actions

Responsible for the clean-up and maintenance of toys and materials

Educate children on the importance of good personal hygiene habits including washing hands and using the toilet

McDonalds November 1998 to March 1999

Clark cashier Liberty Ave, New York

Arrives on time for work and stay until shift completion

Ensures to greet all customers with a smile

Performs order processing – takes accurate food orders from guests in a fast and timely manner

Responsible for preparing all of McDonald’s varieties, following established procedures

Performs housekeeping duties to keep the facility and equipment clean and inviting

Participates actively with other crew members and managers to meet sales target during your shift

Ensures items are well stocked

Gives genuine attention to every guest, treating them with genuine friendliness and care

Ensures fast and timely food service to guests, adhering to McDonald’s food safety guidelines

Assists in the training of new employees

Ensures to follow all McDonald’s safety and security procedures

Completes other assigned tasks.

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