Customer Service Call Center
Resume:
Jada Mclean
Charlotte, NC *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Insurance Sales Agent
TZ Insurance - Charlotte, NC
September 2021 to March 2022
Assisting senior clients aged 65 and up with applying for new medical insurance. Assisting clients with reviewing of insurance case to ensure accuracy. Submit insurance application for clients. Call Center Agent
Acttoday - Charlotte, NC
November 2020 to August 2021
Handling financial and banking accounts for clients. Verifying and Assisting clients in activation of these accounts. Ordering replacement cards and providing updates to clients regarding accounts . Customer Service/IT
Advanced Call Center Technologies, LLC
November 2020 to August 2021
I worked with clients in the mobile app development department assisting clients with setting up there mobile banking apps and locating services provided in there mobile banking apps.
• Resolved customer issues
Education
High school diploma
Harding University High School - Charlotte, NC
August 2016 to June 2020
Skills
• Communications (3 years)
• Customer Service (3 years)
• Windows (2 years)
• Insurance Sales
• Cold Calling
• Technical Support (1 year)
• Mobile Applications
Assessments
Call center customer service — Highly Proficient
October 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Attention to detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate