Customer Service Group Facilitator

Amanda Sexton

Worcester, Massachusetts 857-***-**** ******************@*****.***

Highly motivated professional with experience in the childcare and food service industry, interested in opportunities for advancement in hospitality or education.

●Strong communication and relationship-building skills.

●Proficient in providing attentive service, strong communication and opportunities for relationship-building.

●Excellent problem solving and decision making expertise.

●Exceptional interpersonal communication, time management, and organizational skills.

●Outgoing, energetic, and self-confident with professional appearance and presentation.

Key Skills And Competencies

Customer Service:

●Follow directions and adhere to safety guidelines in order to provide excellent service.

●Ability to multi-task and follow instructions in a fast-paced environment.

●Recommend potential products or services to customers by listening and analyzing needs.

●Maintain accurate information through records of customer transactions, documents, and relevant information.

●Understand and promote company programs and services.

●Answer client or potential client questions regarding products, services, prices or availability.

Childcare:

●Facilitate engaging, developmentally appropriate activities for children with disabilities.

●Planned and coordinated unit recreational activities and conducted routine inspections to promote safe learning environments.

●Documented children's development, behavior, and physical well-being.

●Provide excellent customer service when communicating effectively with parents and staff via phone, in-person and email.

Employment History

●Group Facilitator, Lyft, Worcester, Massachusetts - 2022 to present

●Childcare Professional, Baby7, Worcester, Massachusetts - 2011 to 2012

●Cashier, Papa Gino’s, Worcester, Massachusetts - 2009 to 2010

Education

●High School Diploma, Bay Path Vocational High School, Charlton, Massachusetts

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