Patient Representative Access Specialist

SHELEITHA

THOMAS

Avondale, LA ***** 504-***-**** *******.**@*****.***

PROFESSIONAL SUMMARY

Patient Representative dedicated to providing superior support for patients in need of

reliable information. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills,excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude,willingness to take on added responsibilities to meet team goals. Hard working, reliable,flexible,possess the ability to maintain a

positive disposition in stressful situations. People Oriented self-motivated,and willing

to learn,and competent. Multi-tasking without outstanding telephone,scheduling and

documentation skills. Versatile and hardworking driven to improve productivity and

customer relations with attention detail and a professional demeanor. Well-versed in

scheduling. Concerns to improve engagement strategies and overall service.

SKILLS

Registration and Scheduling

Punctual and hardworking

Medical Terminology

Multi-line Telephone Systems

HIPPA Compliance

Outbound Calling

Inbound Calling

Calm and Effective under pressure

EMR

Insurance verifying

WORK HISTORY

JUNE 2021-DECEMBER 2021

Associate Access Specialist Vanderbilt University Medical Center Nashville, Tennessee

Duties: Responsible for inbound calls. Managed over 55 calls per day. Established building patients charts. Escalating calls to supervisors or Leads,and creating referrals. Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Offered simple

Worked with patients to ascertain issues and make referrals to appropriate specialists

JULY 2006-MARCH 2021

Patient Access Representative University Medical Center New Orleans, LA

Duties: Responsible for checking in patients,checking out patients. Schedule follow up appointments,rescheduling appointments,calling the patients for reminders,answering phones.

Managed over 100 calls per day.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Worked with patients to ascertain issues and make referrals to appropriate specialists.

JULY 2006-MARCH 2021

Unit Clerk West Jefferson Medical Center Marrero, LA

Duties: Responsible for inputting,entering Dr's orders into system,updating information in patients rooms,greeting visitors,answering patients call from rooms.

Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

Delivered clerical support by handling range of routine and special requirements.

Organized patient files and streamlined operations to improve efficiency.

Answered 60 unit calls and took messages for healthcare staff to maximize team productivity.

Answered multi-line telephone system, provided information and directed calls.

Prepared admissions charts and scanned records.

Arranged discharges and patient transportations.

Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Placed new supply orders, managed inventory and restocked clerical spaces.

EDUCATION

DECEMBER 1997

Certified Phlebotomy Technician: Phlebotomy

Unique Care Educational Services, Gretna, LA

OCTOBER 1990

Certified Certificate: Certified Nursing Assistant

Vocational Training Center, New Orleans, LA

MAY 1987

High School Diploma

West Jefferson High School, Harvey, LA

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