Office Assistant Access Rep

TINALOUISE SAUNDERS

**** ******* *****; Suitland, MD 20746 * ( C) 301-***-**** *

*************@*****.***

Professional Summary

10+ years of experience as an Receptionist/Secretary. Looking to obtain a position where I can utilize my skills and flourish in an administrative position while maintaining and nurturing a meaningful contribution to the growth and financial well-being of the organization. Experience

United Medical Center Washington, DC

ER Patient Access Rep 05/2020 to Present

● Provide exceptional customer service and interact effectively with physicians, patients, residents, visitors and staff

● Interview patients and family to obtain demographic and financial/insurance information. Affix patient ID band to patient. Obtain signatures on all required registration forms.

● Scan insurance cards and documents, call the insurance company for authorization/verification

● Answer multiple phone lines, handle incoming patients, direct patients to other areas of the hospital.

Bates Trucking Trash Removal Bladensburg, MD

Administrative Assistant/Receptionist 03/2019 to 03/2020

● Provided support to the Account Receivable department

● Generated financial statements and reports detailing customers accounts, coordinated monthly transfer to accounts, verified totals and prepared daily reports.

● Typed letters, emails and reports when appropriate.

● Reconciled the account receivable ledger to ensure that all payments are accounted and properly posted.

● Posted customers payments by recording cash, checks, and credit card transactions and entered into WAM (Accounting Software)

TinaLouise Saunders

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Kearney & Co. Alexandria, VA

Receptionist 07/2016 to 04/2018

● Greeted visitors/customers in a professional manner and ensured they are guided to their appropriate person.

● Answered high volume of incoming calls while handling in-person inquiries from clients/customers and staff. Assisted staff members with reserving conference rooms, office cubes and conference phone lines.

● Prepared and organized paperwork and other materials as needed for meetings and conferences. Assisted senior Partners with expense reports and typing of letters/memo.

● Received,opened, sorted all mail and packages coordinated the distribution with the Facilities Team.

● Audited visitor badges, key-fob, and key cards monthly. Performed other duties as assigned.

Washington Hospital Center Washington, DC

Medical Office Assistant III 09/2009 to 06/2016

● Provided administrative support to the Department of Endocrine Surgery.

● Obtained patients’ demographic, insurance information and verified all information.

● Scheduled patients’ surgery, and all pre/post op appointments. Scanned patients’ information into Electronic Medical Records (EMR)

● Opened various computer systems, each having a special and specific function relating to registration, scheduling, transcription and payroll.

● Collected co-payment due at time of appointment; prepared receipts for all monies.

● Submitted travel reimbursement and check requests.

● Kept and updated physicians’ calendar in Outlook. Fish & Richardson, PC Washington, DC

Receptionist 06/2006 to 09/2009

● Received all incoming calls, ensuring calls were directed accordingly.

● Greeted guests/clients in a professional manner.

● Scheduled the use of conference rooms, ordered all catering and setups (beverages, breakfast, lunch, socials, and parties).

● Monitored the physical security of the front entrance and reception area.

● Provided support to the Litigation Department as needed.

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