Data Entry Customer Service
Resume:
Rhonda L Johnson
Modesto, CA 95355
**************@*****.***
Objective:
Permanent employment in an entry-level position that is best suited for my qualifications.
Summary:
The skills I possess were picked up throughout various job titles I held. I am a fast learner with outstanding leadership skills; always a team player; with excellent problem-solving follow-up abilities. I work well under pressure; unsupervised and with my Team Members. Multi-tasking, meeting set deadlines and prioritizing heavy workloads while being detailed oriented.
Professional Skills/Experience
Data Entry, Billing, Claims, Customer Service MS Word
Accounting Clerk/Assistant MS Excel
Medical Insurance Eligibility, Authorizations Some Quick Books
Supervisor, Member Services/Capitation PowerPoint
Processing and Cutting Capitation Checks 10 Keys by touch
Quarterly Reports for Quality Management Type 40 WPM
Balance Bank Statements Knowledge of HIPPA, OSHA, MDS Compliance
Care of Family Members, Long Beach, CA (Volunteer) Taylor Family Day Care, Long Beach, CA (Volunteer)
Work History:
IHSS Authority of Stanislaus County Link2Care Provider:
Health Care Support Worker (11/2018 – Present)
I provide care for an 82 yr. old female, assisting with bathing, dressing, meal preparation, house chores, helping to pay her bills, and running to the Bank's ATM, grocery store, and pharmacy. I also transport her to and from all doctor appointments.
Unemployed:
06/2018 – 11/2018
I left Modesto for Long Beach to make final arrangements for my mother and clean out her apartment.
EDD Unemployment:
Unemployed (08/2017 – 06/2018)
Alliance Worknet (AW); Workforce Innovation and Opportunity (WOA)
Work guidance and training with Job Searches, Resume Writing, Typing Tests, and other classes deemed necessary to help me gain employment.
Phantom Fireworks/I Link Staffing Agency:
Phantom Team Member (05/2017 – 07/2017)
I provided excellent Customer Service to all contacts; assembling boxes, stocking pull lines, pulling and packing orders, stacking pallets, and use of manual or electronic pallet jacks; also scanning return orders, and repacking to restock inventory.
Unemployed:
04/2017 – 05/2017
Searching for employment after a lay-off.
MedAmerica Billing Services, Inc.:
Medical Biller (02/2017 – 03/2017)
Determine and assign financial classification (mini-Coding), re-process denied claims, and appeal underpaid claims.
Storer Transportation:
School Bus Aide (10/2013 – 02/2017)
Supervised physically challenged children and adults transported by the School Buses, insuring the Client's safety at all times; I also issued citations when required and reports.
IHSS Public Authority of Stanislaus County Link2Care Provider:
Health Care Support Worker (02/2015 – 08/2015)
As a second job, I cared for a 24 yr. old female; I was required to pick up the Client from her Adult Program, help provide meal prep when at her home, or dine in with her at Mc Donald’s or Burger King. I also utilized time with the things she loved; such as time in the Parks and visits to the Pet Stores; there were times I assisted with cleaning up of her dogs and with house chores.
IHSS Authority of Stanislaus County Link2Care Provider:
Health Care Support Worker (04/2013 – 02/2015)
Care of 62 yr. old female- bathing, dressing, meal preparation, house chores, runs with and without the client to the grocery store and shopping malls, pharmacy, and Doctor Appointments.
Phantom Fireworks/I Link Staffing Agency:
Phantom Team Member (05/2013 – 07/2013)
Great Customer Service to all contacts; assembling boxes, stocking pull line, pulling and packing orders, stacking pallets, and use of manual or electronic pallet jacks; also scanning return orders, and repacking to restock inventory.
Unemployed:
03/2013 – 04/2013
Before finding a job, I moved to Modesto from Long Beach CA
Food 4 Less – Kroger:
Customer 1st Clerk (11/2012 – 03/2013)
This job consisted of bagging groceries, retrieving shopping carts from the parking lot, checking for potential hazards and cleanups as necessary, backup cashiering, and assisting customers to find products in the store; grocery assistants to the car.
Apple One Employment Services:
Clerical (05/2007 – 03/2013)
I performed Administrative duties as requested, typing, filing, sorting, and data entry of payments received as well as other general office duties.
Children’s Home Society of California:
Self-Employed Childcare Provider (06/2011 – 072012)
Care of premature twins, bottle feedings, diapered, bathed, dressed, physical enter action/playtime in the home and on stroller walks to the park.
Unemployed:
10/2008 – 06/2011
Volunteer work, also care of a family member; bathing, dressing, feeding, house chores, handling finances. And I also attended the Workforce Development Board, 3447 Atlantic Avenue, Long Beach, CA 90807 562-***-****
HealthSmart MSO, Inc.:
Accounting Clerk/Assistant (06/2008 - 10/2008)
Access to secured room, files, and blank checks to log and distribute to the Capitation, Claims, and Finance Departments to process payments to our contracted Clients, Physicians, and Vendors. Assist with preparing Financial Reports, and maintaining various financial files, logs, and tracking systems.
HealthSmart MSO. Inc.:
Supervisor Member Service/Capitation Representative (05/2004 - 06/2008)
I performed prior duties along with capitation payments for 200 plus Providers under our contracted IPAs/HPs with overall membership totaling 25,000 to 45,000 monthly. I cut checks and sent them to be signed by the Medical Directors; I also reviewed all signed checks returned before mailing them. Prepared Board Meeting Packets to indicate growth or loss of membership within each IPA/HP in the form of spreadsheets, pie charts, and documentation for grievances, complaints, and disenrollments for the month; strictly following established policies and procedures as they related to HIPPA and confidentiality in the workplace along with other general office duties.
HealthSmart MSO. Inc.:
Member Services/Capitation Representative (02/1998 – 05/2004)
Member Service Capitation, Eligibility, working the call center, grievances and complaints, provider dis-enrolling and re-assignment of Clients, and a host of general office duties.
Universal Care Medical Group:
Lead Clerk (02/1995-02/02/1998)
Verify provider assignment, and eligibility confirmation, worked the call center; assist with opening authorizations to submit for approval, and training of New Hires.
St Mary Medical Group:
Administrative Assistance (09/1991 - 02/1995)
Inpatient/Outpatient Admission prepared patient charts for admission and discharge, heavy phones, data entry, filing, and general office duties.
Education:
Alliance Worknet, Modesto, CA – Career Enhancement, (on and off between) 2013-2018
Pacific Gateway Workforce Investment Network, Long Beach, CA, 2011- 2012
Will J Reid High School, Long Beach, CA – Diploma Awarded
HealthSmart MSO, Inc., Training – Harassment Prevention
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