Quality Specialist Customer

Melissa Dianne Finley

**** **** **., **********, ** 36067

334-***-****

EDUCATION

****-****

Touch of Love Theological Institute – Montgomery, AL

Christian Education – Associates Degree

****-**85

Lanett City Schools – Lanett, AL

General Education – High School Diploma

EXPERIENCE

2004-2018

West Corporation/InterCall

Quality Specialist

Assisted upset customers to resolve issues surrounding conference calls. Assist customers in creating a conference atmosphere unique to their companies’ specific needs. Followed strict FCC guidelines regarding Quarterly Reporting conferences. Created customer specific reports regarding data from conference series as needed for their staff. Worked closely with management to troubleshoot company-specific issues and resolve said issues.

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