Customer Service Personal Assistant

Laura Santos

Office Manager

Nokomis, FL *****

**************@*****.***

+1-941-***-****

A motivated administrative professional organization of a office administrator, to utilize my honed skills in management and administration, strong organizational skills, excellent interpersonal skills, with over 20 years of Office Administrative experience

Authorized to work in the US for any employer

Work Experience

Business Analytics Consultant

DM Home Improvements - Nokomis, FL

April 2022 to Present

• Go over budget making adjustments where needed

• Web page development

• Marketing solutions

• Staff training

General Manager

Subway Restaurants

August 2018 to April 2022

* Perform and direct overall store management for 3 different locations.

* Responsible for inventory and money control systems.

* Direct staff to ensure food safety, product preparation, preparation, and cleanliness standards are maintained.

* Maintain standards of restaurant safety and security.

* Integration of multiple delivery services leading to a 32% gain in revenue.

* Payroll

* Advertising

General Manager

Subway Restaurants - Naples, FL

August 2018 to April 2021

• Cashier duties

• Stock products

• Clean store

• Prepare food

• Inventory

• Ordering

• Payroll

• Sending weekly sales reports

• HR

• Managed a team of 10 employees

• Monitored and maintained budgets

• Successfully implemented new policies and procedures to improve team efficiency

• Maintained staffing levels

• Managed and trained new hires

• Prepared payroll

• Planned and coordinated events

• Complied with federal and state mandates

Office Manager/Executive Assistant

New Millennium Construction

February 1998 to May 2018

• Payroll

• Payments A/R & A/P

• Problem Solving

• Word

• Outlook

• Publisher

• Advertising

• Human Resources

• Scheduling

• Inventory and ordering

• Logistics

• Customer Service

Education

Bachelors in Business Management

University of Phoenix - Remote

August 2014 to May 2018

Associates in Business Management

Emerson College

January 1998 to May 2000

Skills

• Microsoft Office

• Payroll

• Administrative Experience

• Customer Service

• Banking

• Account Management

• Account Reconciliation

• Microsoft Publisher

• General Ledger Accounting

• Financial Report Writing

• Personal Assistant Experience

• General Ledger Reconciliation

• Accounts Payable

• Journal Entries

• Office Management

• Bank Reconciliation

• QuickBooks

• Accounts Receivable

• Data Entry

• Typing

• Documentation review

• Google Docs

• Management

• FTP

• EDI

• Construction

• Management

• Management

• Office experience

• Research

• Front desk

• Filing

• Financial Statement Preparation

• Forecasting

• Pricing

• Bookkeeping

• Accounting software

• Budgeting

• Property management

• Analysis skills

• Title processing

• Title processing

• Financial analysis

• ADP

• Accounting

• Microsoft Excel

• Microsoft Powerpoint

• Microsoft Word

• Business Consulting

• Profit & Loss

• Auditing

• Customer support

• Social media management

• Cold calling

• Salesforce

• Lead generation

• Presentation skills

• Databases

• E-commerce

• English

• Communication skills

• Sales

• Phone etiquette

• Retail Support

• Customer Service Support

• Accounting (10+ years)

• Financial concepts (8 years)

• Telemarketing

• Word processing

• Computer skills

• Windows

• Visual Basic

• Banquet experience

• Public relations

• Expense management

• Direct sales

• Google Ads

• HRIS

• Business requirements

• Application development

• Business analysis

• NCQA standards

• SAP

• Analytics

• User Interface (UI)

Languages

• Spanish - Fluent

Certifications and Licenses

Notary Public

April 2018 to February 2024

State of Florida Notary Certification

ServSafe

June 2019 to September 2025

Assessments

Customer focus & orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Marketing — Proficient

August 2020

Understanding a target audience and how to best communicate with them Full results: Proficient

Customer service — Familiar

February 2021

Identifying and resolving common customer issues

Full results: Familiar

Customer service — Familiar

February 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

American Legion Ladies Auxiliary

February 1986 to Present

Additional Information

Member of Floriday Notary Association

01/2018 -04/2023

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