Sales Executive Customer Service

Dawn P. Finley

Top-Level Sales & Account Executive

Tempe, AZ 85281 • 480-***-**** • ****.******@*****.***. SALES MANAGEMENT ~ BUSINESS REVENUE GROWTH ~ SALES & MARKETING CAMPAIGNS

Persuasive, self-motivated Sales & Account Executive with 19+ years of sales experience and a proven track record in Consultative & Solution Selling, Account Management, Sales and Marketing, Product Knowledge, and Value Proposition a competitive, fast-paced environment.

Proficient in directing businesses to an excellent organization and digital advertising as a Campaign Manager who improves an organizations' bottom line via marketing strategies that achieve account revenue growth.

Demonstrates keen attention to detail and the ability to multi-task when solving problems and collaborate with cross-functional teams; recognized for leading driven teams to work under pressure and within deadlines effectively.

Enthusiastic in commanding an entire database of prospects and clients to develop solutions based on prospects scenario, from lead generation and relationship building to account development and management. CORE EXPERTISE

Client Services & Satisfaction

Asset Management & Expansion

Sales Prospecting & Broadcast

Innovative & Creative Solutions

High-Quality Business Strategy

Strategic Planning & Execution

Sales and Marketing Initiatives

New Business Revenue Generation

Metrics & Inventory Management

Sales Calls, Follow-Up & Presentacons

Digital Sales Advertising Campaigns

Vendors & Stakeholder Management

Customer Relationship Management

Excellent Presentation Skills

! CAREER ACCOMPLISHMENTS

Achieved an average of 180% of monthly sales targets at Liberty Mutual

Selected to serve on a Yelp committee tasked with recruiting and maintaining workplace diversity

Reached an average of 150% of monthly sales goals through persistent social media outreach at Yelp

Led a team in attaining between 110% and 120% of the sales goals year after year at Wells Fargo

Achieved an average of 135% of quarterly goals through efficient sales cycle management at American Express

Consistently exceeded quarterly and annual goals by at least 25% at Negotiation Center of America

Established a #1 ranking on Waste Management's sales team for eight consecutive months

! CAREER PROGRESSION

DISH Phoenix, AZ 07/2020 – Present

SALES EXECUTIVE

Recognized as a Top Performer; promoted within the first six months from consistently hitting all goals and metrics.

Formulate and deploy innovative strategies to build the foundation for accomplishing successful sales plans.

Mentored peers on various strategies to accomplish their quotas, which resulted in increased sales of the team. CBD Healthy Not High Phoenix, AZ 05/2018 – Present OWNER / SALES EXECUTIVE

Demonstrate enthusiasm in quality representation, promotional modeling, brand awareness, and client generation.

Direct a 10-person sales force to over $100K+ in sales while simultaneously booscng sales in own territory by 70%.

Coach and provide technical support in developing accounts and promoting up-sell / cross-selling of products.

Generate and follow-up new client opportunities using direct marketing techniques (including cold-calling and networking); present services and solutions at prospect meetings, and bring new business prospects to closure.

Maximize client retention through superior customer service and maintaining solid business-to-business relationships.

Determine financial needs by assessing existing strategies and aligning new products/services with long-term goals.

Liberty Mutual Phoenix, AZ 04/2016 – 05/2018

SALES EXECUTIVE

Generated new business opportunities with prospective clients to secure auto, home, umbrella, and specialty insurance policy agreements across all 50 states (licensed in each state).

Aggressively pursued sales targets and metrics to achieve an average of 180% of monthly goals to date by cultivating quality client relationships and conducting detailed client needs assessments.

Streamlined operational efficiencies by delivering recommendations for knowledge base processes and procedures across the insurance sales attribution and consumer support services.

Accommodated new insurance requests and explored new value opportunities to optimize agency reputation. Yelp Phoenix, AZ 03/2014 – 04/2016

SALES EXECUTIVE

Spearheaded the expansion of market share and digital sales for Yelp's online advertising services by identifying, engaging, and cultivating quality relationships with local startup businesses.

Accomplished an average of 150% of monthly goals through persistent cold calling and social media networking.

Selected to serve on a committee involving recruiting for various positions while maintaining workplace diversity. Wells Fargo Tempe, AZ 02/2010 – 03/2014

SALES EXECUTIVE

Cultivated strategic business partnerships and existing customers to increase mortgage loan origination.

Progressively improved the performance of the sales team through hands-on training, coaching, and mentoring.

Led the team to aggressively pursue its sales targets and attain between 110% and 120% of goal year after year.

Trained sales team members on effective communication and time management to aid individual goal attainment.

! EARLY CAREER

American Express Phoenix, AZ 08/2007 – 01/2010

ACQUISITION EXECUTIVE

Proactively searched for new business opportunities with significant merchants in AMEX's Card Services business unit. Simultaneously managed a portfolio of accounts to enhance customer satisfaction and retention continually. Negotiation Center of America Phoenix, AZ 05/2004 – 07/2007 SALES EXECUTIVE & MANAGER

Drove new business sales revenue through innovative outbound prospecting and generating referrals from existing clients to provide exceptional customer service. Managed the performances of 25 loan officers, underwriters, and processors and executed quality modifications on FHA, VA, conventional, non-conventional, and private mortgages. Waste Management Phoenix, AZ 08/2002 – 04/2004

SALES EXECUTIVE

Led sales strategy development and implementation to surpass revenue and retention goals. Developed engaging sales proposals through extensive industry and sanitation equipment optimization to meet each client's exclusive needs.

LICENSURE

Property & Casualty Insurance License

Life & Health Insurance License

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