Customer Service Clerk

Geraldine Donohoo

**** ****** ** *** ***

Arvada CO 80003

*********@******.***

Objective:

My objective is to become a part of your community. I am bi-lingual and feel my experiences and skills will benefit both staff and clients. I have experience as a clerk as well as a Certified Nurse Assistant in the ICU at Denver Health, this experience allowed me the realization that I belong in a career working with people in need of care. Highly motivated and enthusiastic individual with exceptional customer service skills and a friendly attitude. Looking for a position at your location to provide excellent service to customer, and to deliver top-notch customer satisfaction in a professional manner Education:

• High School Diploma with Honors ( 2008- Englewood High School)

• Arapahoe Community College- Littleton, CO Fall 2009, Certified Nurse Assistant Experience: Critical Care Pulmonary & Sleep Associates (June 2021- Present)

● greet patients, check in/out patients

● Answer phone calls in a timely manner,transfer calls, put calls on hold

● Schedule appointments for patients

● take co-payments from patients

● print out schedules ( doctors) for next day

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Experience : (Denver Health) C.N.A and Clerk Receptionist (December 2014- June 2021)

● Ability to assist patients in a professional and efficient way.

● Reports abnormal findings or changes in physical, mental and emotional conditions to nursing staff.

● Able to answer calls/park/transfer to the appropriate person

● Able to type 50 wpm

● Use of fax machine/copier

● Knowledge Microsoft office.

● Epic knowledge

● Medical terminology

● ICU trained in Level 1 Trauma Hospital

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