Live chat specialist
Resume:
Marion Harris
Bridge City, LA, *****, US
******.**********@*****.***
Work Experience
**/**/**** - **/**/2014
Waffle House, Inc., Shift Manager
Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Keep records of employees' attendance and hours worked. Plan and establish work schedules, assignments, and production sequences to meet production goals.
Confer with management or subordinates to resolve worker problems, complaints, or grievances.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
Confer with other supervisors to coordinate operations and activities within or between departments.
Requisition materials, supplies, equipment parts, or repair services.
Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
11/01/1994 - 01/01/1996
Country Club of Charleston, Administrative Assistant Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Establish work procedures or schedules and keep track of the daily work of clerical staff.
Use computers for various applications, such as database management or word processing.
Conduct searches to find needed information, using such sources as the Internet.
Order and dispense supplies.
Schedule and confirm appointments for clients, customers, or supervisors.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Provide services to customers, such as order placement or account information.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Arrange conference, meeting, or travel reservations for office personnel.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Prepare and mail checks.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Mail newsletters, promotional material, or other information. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Prepare conference or event materials, such as flyers or invitations.
Maintain scheduling and event calendars.
09/01/1994 - 04/01/1995
Better Mail Service, Data Entry Clerk
Compile, sort and verify the accuracy of data before it is entered.
Select materials needed to complete work assignments. Locate and correct data entry errors, or report them to supervisors.
Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. Store completed documents in appropriate locations. Compare data with source documents, or re-enter data in verification format to detect errors.
Education
Trident Technical College, None in Business Management and Accounting
1995-01-01
James Island High School, High School in Computers and Business
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