Service Representative Customer
Resume:
Marlene Patricia Parker
Apt 102
Duquesne, PA 15110
Career Objective: Seeking a Customer Service Representative position that will allow me to use my acquired knowledge and experience to assist individuals with various travel needs. Education: Community College of Allegheny County
800 Allegheny Avenue
Pittsburgh, Pennsylvania 15233
Major: Pre- Register Nursing
11/2012 Continue Education
Guilford Technical Community College
601 Highpoint Road
Jamestown, North Carolina 27282
Major: Social Work Minor: Psychology
08/2002
Employment: Veterans Affairs
4100 Allequippa St. 600 North Bell Avenue, Building #2, Suite 190 Pittsburgh, PA 15240
Psychiatric Aide
01/2016 – 10/2020
Duties: Assist mentally impaired, emotionally disturbed and physical incapacitated patients with daily living activities. Assist with implementing groups by leading patients in educational and recreational activities. Encourage patients to participate in team oriented activities by building patient’s confidence through increased self-reliance and redirecting socially unacceptable behavior by enforcing customized treatment plan goals. Accompanies patients to and from examinations and treatments. Assist with admission of patients by collecting patient information, orienting patients to individual units and checking for contraband when indicated. Perform nursing duties, such as taking full set vital signs, one on one care, and Med Line. Complete administrative tasks, such as entering orders into computer, answering telephone calls, and maintaining medical/facility information Loyal Source
3680 Avalon Park E. Blvd
Suite 310
Alafaya, FL 32828
Certified Nurses’ Aide
01/2015 – 1/2016
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Duties: Assist mentally impaired, emotionally disturbed and physical incapacitated patients with daily living activities. Assist with implementing groups by leading patients in educational and recreational activities. Encourage patients to participate in team oriented activities by building patient’s confidence through increased self-reliance and redirecting socially unacceptable behavior by enforcing customized treatment plan goals. Accompanies patients to and from examinations and treatments. Assist with admission of patients by collecting patient information, orienting patients to individual units and checking for contraband when indicated. Perform nursing duties, such as taking full set vital signs, one on one care, and Med Line. Complete administrative tasks, such as entering orders into computer, answering telephone calls, and maintaining medical/facility information. Maxim Health
1000 Gamma Drive Suite 101
Pittsburgh, PA 15238
Certified Nurses’ Aide
05/2014 – 01/2015
Duties: Assisted mentally impaired with group activities, patient care, and full set vitals. Implemented patient treatment plan goals by motivating patients in redirecting socially unacceptable behaviors. Assisted with the admission of patients by collecting information, orientating patients to units and checking patients for any contraband. Assisted with nurse plan of actions for individual patients. Performed various CAN duties such as taking full set vital signs, obtaining specimens and support doctors with diagnostic tests. Performed an array of patient care treatment to include but not limited to the application and removal of sterile dressings, foot soaks, and the encouragement of patients to maintain basic grooming standards. Monitored patient’s physical and emotional progress using designated charting techniques. Maintained safe and secure environment for patients. Kindred Hospital
1004 Arch Street
Pittsburgh, PA 15212
Certified Nurses’ Aide
08/2013 – 06/2014
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Duties: Assisted individual patients with quality care services. Administered full vital signs, assisted patient with bathing, dressing and feeding. Accurately and timely documented progress notes into patients charts.
Delta T-Group
Carnegie Office Park
600 North Bell Avenue, Building #2, Suite 190
Carnegie, Pennsylvania 15106
Certified Nurse’s Aide
06/2010 – 12/2011
Duties: Assisted with activities of daily living in hospital, nursing home, group homes and Hospice care. Assisted with bathing, dressing, feedings, vital signs and recording and documenting patient’s information.
Allegheny Count Kane Hospital
955 Rivermont Drive
Pittsburgh, Pennsylvania 15207
Certified Nurse’s Aide
09/2005 – 10/2009
Duties: Assisted patients with quality care services, making observations pertaining to patient’s needs. Retrieved full set vital signs. Assisted with bathing, dressing and feeding for those who were not able to assist themselves. Transferred patients from bed to wheelchairs. Documented information into each patient’s chart. Escorted patients to physician appointments held at other facilities. Life Care Hospital, Inc.
225 Penn Avenue
Pittsburgh, Pennsylvania 15221
Mental Health Aide
01/2004 – 06/2006
Duties: Assisted patients by taking temperature, pulse, respiration and blood pressure. Assisted with bathing, dressings, feedings and snacks. Assisted with group activities and events. Also participated and implemented group counseling classes on drug interactions. Participated in code strong with call by RN in charge. Recorded and documented information into patient’s records. Charles Morris Nursing and Rehabilitation Center
200 JHF Drive
Pittsburgh, Pennsylvania 15217
Certified Nurse’s Aide
03/2003 – 06/2005
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Duties: Assisted residents with making assessment on resident’s needs. Assisted with bathing, dressing and feedings. Cleaned and disinfected rooms and furnishings to maintain a safe and orderly environment. Accompanied patients to and from appointments, shopping trips, and recreational events. Nurse’s Aide, Inc. Angel Hands Home Care
2722 N. Church Street Suite E
Greensboro, North Carolina 27405
Certified Nurse’s Aide
03/1998 – 08/2002
Duties: Implemented and attend activities and programs designed for patient revival and participation. Escorted patients to and from the facility when required. Recorded and maintained patient information in patient charts.
Guilford County Mental Health
232 North Edge worth Street
Greensboro, North Carolina 27401
Paraprofessional
03/1998 – 08/2000
Duties: Assisted with A.M. care to include retrieving full set vital signs. Assisted patients with group activities and therapeutic events. Escorted residents to and from hospital, restaurants and stores. Implemented goal plans as assigned to individual residents. Documented and recorded information as it pertained to individual patient progress or regression. References available upon request
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