Executive Assistant Legal Secretary

Tonya Amberson

Ammon, ID 858-***-**** **********@*****.***

Qualifications Summary

• Accomplished executive assistant/Manager offering 25 plus years of executive administrative experience including reporting

to the Assistant Vice President of Underwriting and other top executives, managers and Directors.

• Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective

gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle

daily office tasks.

• Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).

• Type 65 WPM.

Professional Experience

Restaurant General Manager, September 2021 to Present Burger King Idaho Falls, ID

●Schedule qualified applicants for interviews.

●Operated under the direction of the District Manager/Managing Director and directly managed a team of Assistant Managers, Hourly Shift Managers and Team Members (20-45 employees)

●The executive leader of the restaurant focusing on profitability, guest, people and operations.

●Overall responsible for managing the daily operations of the restaurant.

●Primary accountable for the restaurants P&L and actively manages towards desired financial outcomes for a $2 million dollar a year store.

●Reviewed key P&L lines to increase profitability for the restaurant.

●Drive sales through proactive guest service, people development and operations management.

●Motivate and direct team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.

California Highway Patrol Dispatcher, May 2021 to August 2021 CHP Ukiah, CA

●Monitored and responded to radio and emergency systems

●Kept track of field units, complaints, and incidents

●Dispatched field units

●Queried data bases

●Managed record keeping

●Managed resource material

●Advised the public and other law enforcement agencies

●Received request for service

●Summarized complaints prior to dispatching the information

●Communicated with difficult callers

Lake County Probation Department, April 2019 to April 2021 Probation Department Lake County, CA

●Performed a variety of the more complex legal secretarial and support duties for the County Probation Department

●Responsible for performing a variety of legal, office, and administrative support work

●Work assignments included substantive knowledge of legal terminology, legal documents, and legal procedures

●Responsible for serving as the primary Legal Secretary for Juvenile Traffic and Informal Hearings Division

●Prepared and assisted with the preparation of a wide variety of legal documents

●Checked and reviewed information and documents for completeness and conformance with required standards and procedures

●Composed routine legal documents, as directed

●Calendared court appearances and maintained case logs for proceedings

●Prepared files and information for court proceedings

●Typed and/or used word processing software to prepare reports, documents, letters, forms, and other items

●Completed a variety of forms and documents

●Used on-line, automated software systems for developing program information, records, and legal documents

●Retrieved historical information from files, records, and computerized information systems

●Operated a computer and used software packages to maintain complex information and operating records

●Knowledge of legal terminology, documents, and procedures

●Modern office methods, including filing and information retrieval systems

●Corrected English usage, grammar, spelling, and punctuation

●Prepare clear, concise, and accurate reports

●Computers and software applications related to legal, office, and administrative support work

●Gathered and organized data and information

●Worked well under pressure, meeting multiple and sometimes conflicting deadlines.

●Constantly demonstrated cooperative behavior with colleagues, supervisors, and customers/clients.

Lake County Sheriff’s Department, October 2017 to April 2019 County of Lake Lake County, CA 95453

Correctional Aide:

• Operate a centralized system allowing full access and movement within the correctional facility

• Maintain safety and security of the facility by monitoring inmates, officers, civilians and visitors entering/exiting the

facility via video monitors

• Responsible for security and fire alarms

• Maintain logs for movement and activities for inmates including dayroom use, yard use and all other daily activities

• Assign new inmates to housings units

• Monitor Correctional Officers movement throughout the housing units and call for appropriate back-up when needed

• Contact and directs emergency personnel during medical or other emergences

• Enforce facility rules with inmates and follow-up with violation write-ups when needed

• Communication with inmates over intercom systems and answer questions

• Monitor radio traffic

Lake County Sheriff’s Department, August 2017 - October 2017/ September 2018 - October 2018 County of Lake Lake County, CA 95453

Dispatch:

• Use of multi-line telephone console system including TDD system for hearing-impaired

• Translating information to appropriate law enforcement and/or fire agencies

• Ask vital questions and provide pre-arrival instructions for emergency medical and law enforcement services

• Enter and modify information into local computer database

• Monitor and respond to a variety of technical systems and alarms

• Knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid

• Knowledge of dispatch codes, standard abbreviations and industry terminology commonly used by emergency

medical and law enforcement agencies

• Use of jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within all

jurisdictions

• Ability to use judgment and decision-making skills as well as think quickly and work under stressful situations

Secretary II, November 2016 to August 2017 County of Lake Lake County, CA 95453

• Serve as primary administrative staff support for Community Development Department Director and department as

a whole

• Perform a variety of office management, administrative support, and fiscal support assignments

• Attend meetings and take minutes via recording

• Prepare correspondence and informational material for meeting

• Maintain and submit payroll documents and records

• Prepare purchasing documents and facilitates purchasing procedures

• Oversee development and control of the department budget

• Enters all accounts receivable/payable in HTE system

• Treasurer for AVA (Abandoned Vehicle Abatement) Program for County

• Maintain and track all journals, documents, and reports for Fiscal Year/Mid-Year budget for the department

• Gather, organize, and summarize a variety of data and information

• Receive telephone calls, providing comprehensive information about policies, functions, and procedures

Human Resource, Benefits Specialist, May 2016 to November 2016 Twin Termite North Highlands, CA 95660

• Experience with interacting on a one-on one-basis using appropriate vocabulary and grammar to convey

information accurately to all levels of staff.

• Working knowledge to understand interpret Federal and State Leave of Absence laws such as Family Medical

Leave Act, California Family Rights Act, Pregnancy disability Law.

• Assist in the management of the benefits plan renewal process.

• Serve as primary contact for plan vendors and third-party administrators.

• Document and maintain administrative procedures for assigned benefits processes.

• Implement and maintain group benefits databases and benefits records.

• Maintain online Benefits forms (e.g., benefits enrollment, HR status change form, HR action form, benefits

conference, retirement quotations).

• Develop communication tools to enhance understanding of the company’s benefits package.

• Prepare all new hire company packets.

• Handle all terminations and ensure the termination process is followed by State and federal Law.

Office Manager, September 2015 to May 2016 West Coast Supplies Rancho Cordova, CA 95742

• Create documents, charts, databases and spreadsheets.

• Prepare and distribute technical reports, correspondence and presentation materials.

• Act as receptionist for front office when needed: answer multi-phone line, route calls appropriately, schedule

appointments, and providing customer service for existing and potential customers.

• Manage accounts receivable/payable, data entry process for customer payments, sales orders and invoices as

well financial and budgetary duties as necessary.

• Set up and maintain department files, log books and order and maintain office supply inventory.

• Process and maintain client files and deliveries.

• Manage office staff.

• Knowledge of PeachTree and QuickBooks.

• Microsoft Word, Excel and PowerPoint.

Office Administrative Assistant, July 2014 to September 2015 AppleOne Employment Services Sacramento, CA 95826

• Receive all incoming telephone calls and route calls promptly.

• Schedule qualified applicants for appointments.

• Pre Screen applicants for registration by administering and grading evaluation and recording scores.

• Back up account executive

• Maintain all records in accordance with the Quality Manual

• Faxing, copying and other general office duties as necessary.

• Greet visitors.

• Maintain adequate supply of information for temporary associates.

Executive Assistant, 2007 to September 6, 2013 GEICO Insurance Poway, CA 92064

• Provided administrative and business support to the AVP of Underwriting and supported other members of the

executive management team.

• Maintained AVP’s calendar -- planned and scheduled meetings, teleconferences and travel.

• Reconciled invoices and expense reports

• Assisted with presentations and board meeting

• Managed operational details and prepared agendas

• Maintained confidential records and files

• Managed administrative support functions proactively

Account Manager, 2001 to 2005 Anacomp Sacramento, CA

• Managed 50 plus accounts (included companies: Wells Fargo, County of Sacramento, Napa County, Visa)

• Presented completed and accurate jobs to customers when promised

• Breakfast and Lunch appointments with customers

• Scheduled meetings

• Managed monthly budget

Previous experience includes General Manager of two Taco Bell restaurants (1997 to 2001) and Administration front office

at Anderson Marketing (2005 to 2007), Poway, CA.

Education & Training

Kelsyville High School – 1989

Accredited Real Estate – 2001

Bachelors in Business Administration, Present University of Phoenix Online

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