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Services Administrator Customer Service

Location:
Tucson, AZ
Posted:
May 07, 2022

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Resume:

Shawna May, RN

***** * ***** ******

Tucson, AZ *5748

714-***-****

adqzyq@r.postjobfree.com ·

Personal Statement

• Health Services Administrator with over 150 employees

• Senior level Nurse with the ability to supervise & oversee perioperative services

• Experienced RN licensed in Arizona and California with strong clinical & people skills.

• Perioperative Charge Nurse with more than ten years’ experience in an OR setting.

• Emergency Room RN with over six years’ experience working in urgent, triage, trauma care and high patient volume settings.

• Infection Control Coordinator with five years’ experience. I am currently the Health Services Administrator for Pima County Jail and Juvenile Centers. I have a staff of over 150 employees which include Director of Mental Health, MD, NP, Psychiatrist, Director of Nursing, BHP, BHT, RN, LPN, EMT and MA. Experience with P&L, Governing Board, MEC, MAC, CQI, policies and procedures, employee schedule, hiring and firing. Ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. I am well-qualified to work in a Trauma 1 hospital. I have been a charge nurse supervising all ER staff. I am a seasoned nurse with the ability to float to other areas of the hospital. I pride myself on being versatile, multi-task-oriented, productive, personable, patient-focused, energetic, hardworking and reliable with a positive outlook. Work Experience

Health Services Administrator

• Naphcare - Pima County Corrections Facility, Tucson, AZ

(Nov, 2020 – Present)

Responsible for the medical and mental health services staff in both the adult jail and juvenile facility. Develop and enforce all policies and procedures adhering to both Naphcare and NCCHC guidelines.

• Oversee and evaluate all medical and mental health personnel

• Set short-term objectives and long-term goals for the medical and mental health staff

• Organize and coordinate admission and discharge nursing and patient care procedures Director of Nursing

• Nvision Centers – Hodges Eye Center, Tucson, AZ

(Jan, 2020 – Oct, 2020)

Responsible for all aspects of the ASC, including staffing, training, infection control, budgeting, MEC, MAC, CQI, record-keeping and CMS.

Infection Control Coordinator

• USPI/Tenet – Reagan Street Surgery Center, Los Alamitos, CA

(2016 – 2020)

Conducts rounds, discuss and monitor infection control practices with staff; collect infection data from departments, maintain records for each case; train staff on implementation of infection control practices; investigate incidents of infection and reports such incidents to the director of nursing; and ensures availability of supplies required for infection control. Periopertive Nurse/Charge Nurse

• USPI/Tenet – Reagan Street Surgery Center, Los Alamitos, CA

(Oct-2014 – 2020)

• Indiana University Methodist Hospital, Indianapolis, IN

(Oct-2013 – Oct-2014)

• Pacific Surgery Center, Oceanside, CA

(Jul-2012 – Oct-2013)

• Dr. Susan Kaweski, MD, FACS, La Mesa, CA

(Apr-2012 – Oct-2013)

• Riley Children’s Hospital, Indianapolis, IN

(May-2004 – Dec-2006)

I am able to perform all roles such as circulating, scrub, IV conscious sedation, ordering of all supplies and medications. When the clinical director is out of office I stand in as clinical director. Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities. Able to circulate all types of surgery. Assist doctors and scrub all surgeries & non-invasive procedures. Skillfully performed suture removals for patients of all ages. Recorded patients' medical history, vital statistics and test results in medical records. Performed vitals/glucose testing and assisting in administering injections and urinalysis. Performed pregnancy tests and sent specimens for laboratory testing. Performed monthly inventory and maintained office and medical supply counts. Maintained all confidential personnel files, license and ACLS and CPR compliance records. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Helped physicians examine and treat patients, assisting with instruments, injections and suture removal. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Cleaned and sterilized instruments and disposed of contaminated supplies. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Coordinated with doctors and registered nurses to develop care plans for patients. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's. Often commended for maintaining the safety, respect and dignity of residents. Implemented new floor assignments based on evaluation of staffing requirements. Managed care for post-operative patients through discharge. Performed lab tests and communicated results. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Instructed patients and family members on proper discharge care. Evaluated patients presenting with asthma, appendicitis and hernia. Monitored acute conditions. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Provided necessary health education training for patients. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Evaluated staffing requirements and floor assignments and implemented new requirements based on evaluation. Acted as patient advocate and implemented total patient care through a team nursing process. Demonstrated ability to lead and motivate outstanding health care teams. Contributed substantially to successful department JCAHO accreditation. Provided patient education. Ensured HIPAA compliance.

Emergency Nurse

• Scripps Hospital, San Diego, CA

(Nov-2011 – Jul-2012)

• Nightingale Nurses, Boca Raton, FL.

(Jun-2011 – Nov-2011)

• St. Francis, Indianapolis, IN

(Jan-2006 – May-2011)

Executed full patient assessments, including NG and G tubes, documentation ensured charting accuracy through precise documentation. Documented patient information obtained from intake interviews. Collaborated with physicians to plan and implement patient care. Provided support to families through education on procedures, regimens, prevention and care. Assisted in implementation of a new tracking system that resulted in improved patient care. Supervised ED staff as charge. Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses. Monitored patient respiration activity, blood pressure and blood glucose levels in response to medical administration. Prepared regular charts on patient health related history, medication restrictions and allergies. Routinely demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and hematology for up to 30 patients per day. Properly disposed of daily biohazard waste in compliance with federal and local regulations Explained treatment procedures, medication risks, special diets and physician instructions to patients. Educated patients in regard to office policies, medical procedure steps, recovery measures and medication instructions. Consistently praised by physicians for efficient assistance in minor surgical procedures and patient processing handling. Ensured and enforced medical office compliance with HIPAA, OSHA and CLEA regulations for maximum quality and control. Education

Nursing

Marian University

Indianapolis, IN

ASN in Nursing

(Jan-2002 – May-2004)

General

Vincennes University

Vincennes, IN

General studies

Skills

Intravenous therapy, IV drug therapy management, ER experience, Culturally competent care, Clinical training, Strong medical ethic, Patient evaluation/intervention, Strong clinical judgment, Critical care nursing, Enthusiastic caregiver, Professional bedside manner, Diabetes, Hospice, and Stroke Patient Care, Medical terminology, STD counseling and care, Familiarity with disease management programs, Phone communication, Prioritizing/managing deadlines, Organizational skills, Licensed RN in California, Patient/family focused, Advanced Cardiac Life Support (ACLS) certification, CPR/BLS certified, AED certification, Pre-and post-surgical care, Wound cleaning/care, NG tube insertion and removal, Infection control standards, Flow sheet charting, Physical assessments, Prenatal nutrition/care, Minor surgery assistance, Obtaining/charting vital signs, Patient and family advocacy, Venipuncture/blood draw, Policy and program development, Clinical experience, Sterilization techniques, Medical instrument sterilization, Specimen collection/processing, Alphabetical/numerical filing, Drug administration, Problem resolution, Foley catheter insertion/removal, Oxygen machine maintenance, Mobility assistance, Feeding assistance, Tracheotomy care, Colostomy care, Computerized charting, Insulin medication assistance, Body mechanics, Hematology testing, RN-level dosage calculation, Customer service, Patient transporting, Patient positioning, First assist surgical, able to plan and conduct training seminars and exercises with a working knowledge of nursing practice and theory, possess excellent written, interpersonal, time management and presentation skills with flexibility to meet a wide range of service needs. Achievements

ACLS, PALS, BLS/CPR, Infection Control Certificate References

References Available on Request



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