Customer Service Sales Associate
Resume:
James Rice
Saint Charles, MO *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Representative
AT&T Premium Authorized Retailer - Saint Charles, MO March 2021 to May 2022
Assist customers with basic inquiring such as billing and other small tasks. Help present new products for customers to promote new sales. Greet customers when they arrive and thank them when they leave. Samsung Experience Consultant Lead
Samsung Electronics - St. Louis, MO
November 2020 to March 2021
Share product knowledge with customers while making personal recommendations. Conduct consumer workshops, up to 10 attendees training on Samsung devices. Inform customers about sales and promotions in a friendly and engaging manner. Work closely with Best Buy management on ways to increase Samsung revenue in store.
Retail Sales Consultant
AT&T - Saint Charles, MO
August 2018 to October 2020
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
Store Manager
Cricket Wireless Authorized Retailer - Shiloh, IL
December 2017 to July 2018
Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation
Assume direct responsibility for all day-to-day store operations Full time availability for weekends and some holidays. Establish and maintain adherence to budget
Coach and develop retail staff
Analyze business trends, track competitor landscape, share best practices with other stores Participate in the staffing process for the store, including hiring and performance management Promote positive customer experience through modeling great customer service and handling escalations
Demonstrate solid technical competence for all products and services sold Engage in community activities and business development that support business goals Own store issues, proactively identify challenges and create improvement plans Conduct employee meetings and operations reviews
Maintain relationships with Network Operations Center to keep abreast of changes, potential customer issues and assist with resolution of issues
Sales Lead
Lindbergh - Chesterfield, MO
Sales Lead
Lindbergh - Saint Charles, MO
September 2017 to December 2017
September 2017 to December 2017
• Create an outstanding buying experience for the customer
• Execute floor leadership - own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries. Set the ideal example of an exceptional Sales Associate - be the one other Sales Associates look to for guidance on how to succeed.
• Coach and develop Sales Associates in assessing customer needs and right fitting the customer with the total technology solution
• Work with the Sales Associates to problem solve customer issues
• Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling and deposits
• Complete accurate paperwork and transactions according to company policies and procedures
• Assist with inventory counts as needed
• Assist in maintaining store appearance and merchandising standards
• Assist with all functions within a retail store in compliance with Lindbergh policies and procedures
• Assist in other tasks, duties, or projects as assigned by management. Wireless Sales Consultant
Cricket Wireless Authorized Dealer - Fairview Heights, IL March 2017 to June 2017
Understand customers' needs and help them discover how our no contract products meet those needs
- Possess a competitive spirit and desire to meet and exceed sales goals
- Multi-task in a fast paced team environment
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt and courteous customer service to all customers Front Desk Receptionist
Planet Fitness - Edwardsville, IL
June 2016 to August 2016
I am responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Also responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.
Sales Associate
Kohl's Corporation - Fairview Heights, IL
August 2014 to January 2015
sales associates consist of working sales floors, answering questions about services and merchandise, and ensuring customer satisfaction. Additional job responsibilities may include stocking shelves and organizing displays. The Kohl's training process includes both verbal and visual orientation and typically takes place over the course of a week or two.
Education
Associate in kinesiology
Vatterott - Fairview Heights, IL
August 2017 to August 2018
High school or equivalent in General studies
Kirkwood Sr. High School - Kirkwood, MO
August 2010 to May 2014
Skills
• Inventory (1 year), Customer Service Skills (2 years), Troubleshooting (2 years), Cash Handling (2 years), Sales (2 years), Retail Management, Key Holder, Cellular, Customer Service
• Retail
• Sales
• Customer Service
• Inventory
• Microsoft Office
• Cash Handling
• MS Office
• Marketing
• Leadership
• Filing
Certifications and Licenses
CPR & AED
April 2022 to April 2024
CardioPulmonary Resuscitation (CPR) is an emergency procedure used if a person's heart stops beating or breathing ceases. An Automated External Defibrillator (AED) is a portable device used to treat people suffering from sudden cardiac arrest (heart attack), which is potentially fatal. Basic Life Support (BLS)
April 2022 to April 2024
the type of care that first-responders, healthcare providers and public safety professionals provide to anyone who is experiencing cardiac arrest, respiratory distress or an obstructed airway. Assessments
Sales skills — Completed
September 2020
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Familiar
September 2020
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Completed
July 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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