Arabic Customer Service
Resume:
Front Office Reservation Supervisor
Work History
Contact
Skills
Mohammad Saleh
Multi-talented person consistently seeking to achieve success through planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Customer-oriented Reservation Supervisor with over 6 years of experience in customer care and client relations. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Friendly Reservation Supervisor with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Gifted Interpreter with aptitude for conveying emotion, style and content of Arabic speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies.
Restaurant Manager
Hook Fish & Chicken, Pittsburgh, PA
Resolved challenging customer complaints to full
satisfaction, promoting brand loyalty and maximizing repeat business.
Prepared for and executed new menu
implementations.
Led and directed team members on effective
methods, operations and procedures.
Developed, implemented and managed business
plans to promote profitable food and beverage
sales.
Applied knowledge of previous supply needs and
forecasted business levels to estimate required
supplies.
Recognized and formally acknowledged
outstanding staff performance to boost company
morale and productivity.
Purchased adequate quantities of necessary
2017-08 -
Current
Address
Pittsburgh, PA, 15226
Phone
*********@*****.***
Performance improvement
Marketing and advertising
Staff Scheduling
Operations management
Inventory control and
record keeping
Budgeting
Natural leader
Cost-controls
Staff Management
Passion for customer
satisfaction
Food service background
Conflict resolution
techniques
Friendly service mentality
Hotel accomodations
Languages
restaurant items, including food, beverages,
equipment and supplies.
Correctly calculated inventory and ordered
appropriate supplies.
Met, greeted and encouraged feedback from
customers and used feedback to implement positive
changes within restaurant.
Reconciled cash and credit card transactions to
maintain accurate records.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Carefully interviewed, selected, trained and
supervised staff.
Oversaw front of house personnel to maintain
adequate staffing and minimize overtime.
Organized special events in restaurant, including
receptions, promotions and corporate luncheons.
Front Office Reservation Supervisor/Sales
Consultant
Amman Airport Hotel, Amman, Jordan
Managed and closed reservation calls to increase
bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each
person by engaging customer and using active
listening and effective interpersonal skills.
Arranged for group hotel bookings in collaboration with sales department for weddings and special
events.
Suggested various packages and amenities to
guests, helping each find perfect accommodations
to fit personal needs.
Managed online booking inquiries and assisted
guests and travel partners with questions throughout entire booking cycle.
Prepared customer invoices, accepted payments
and processed refund and cancellation requests.
Provided follow through on all calls with
confirmations and dissemination of requested
information.
Answered incoming phone calls and developed
2015-05 -
2016-05
Payment processing
Telephone reservations
Travel bookings
Supervision
MS Office
Problem resolution
Business operations
Team management
Relationship development
Fluent Arabic Speaker
(Reading & Writing)
Major Expertise in different
Background & Traditions
Arabic
friendly rapport with callers while answering
questions, making recommendations and leading
conversations to bookings.
Utilized [Sky Horizon] to input all key data into hotel's database system.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Resolved conflicts and negotiated mutually
beneficial agreements between parties.
Monitored social media and online sources for
industry trends.
Waiter/Cashier
Hook Fish & Chicken, Pittsburgh, PA
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors,
enabling customers to make personal decisions
based on taste and interest.
Carried out complete opening, closing and shift
change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Decreased customer wait times by enlisting
coworkers assistance for multi-order delivery to
avoid spilling or dropping food.
Greeted new customers, discussed specials, took
drink orders and built immediate positive
connections with guests.
Handled customer complaints professionally,
resolving issues through diplomatic
acknowledgment and commitment to service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Prepared beverages and filled food orders for
customers.
Maintained order efficiency and accuracy through
clear communication with kitchen staff, earning
numerous recommendations from satisfied
customers.
Resolved guest and employee complaints to
maintain complete customer satisfaction and
2011-06 -
2015-02
Education
workforce effectiveness.
Monitored guests for intoxication and immediately
reported concerns to management, contributing to
safe and welcoming environments for all patrons.
Suggested appropriate food and drink pairings to
increase per-ticket sales.
Maintained customer satisfaction by clarifying
questions about orders and specialty items.
Collected credit card, cash and gift certificate
payments and dispensed change for cash
transactions.
High School Diploma
Baldwin High School - Pittsburgh, PA
2011-08 -
2014-05
Associate of Arts: Computer Science/ Cyber
Security
Community College of Allegheny County - Pittsburgh, PA
2014-08 -
2019-05
Bachelor of Science: Public Relations,
Advertising, And Applied Communication
Point Park University - Pittsburgh, PA
Dean's List [Spring 2019]
Dean's List [Fall 2020]
2019-06 -
Current
Contact this candidate