Front Office Reservation Supervisor

Work History

Contact

Skills

Mohammad Saleh

Multi-talented person consistently seeking to achieve success through planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Customer-oriented Reservation Supervisor with over 6 years of experience in customer care and client relations. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Friendly Reservation Supervisor with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Gifted Interpreter with aptitude for conveying emotion, style and content of Arabic speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies.

Restaurant Manager

Hook Fish & Chicken, Pittsburgh, PA

Resolved challenging customer complaints to full

satisfaction, promoting brand loyalty and maximizing repeat business.

Prepared for and executed new menu

implementations.

Led and directed team members on effective

methods, operations and procedures.

Developed, implemented and managed business

plans to promote profitable food and beverage

sales.

Applied knowledge of previous supply needs and

forecasted business levels to estimate required

supplies.

Recognized and formally acknowledged

outstanding staff performance to boost company

morale and productivity.

Purchased adequate quantities of necessary

2017-08 -

Current

Address

Pittsburgh, PA, 15226

Phone

412-***-****

E-mail

adqzxj@r.postjobfree.com

Performance improvement

Marketing and advertising

Staff Scheduling

Operations management

Inventory control and

record keeping

Budgeting

Natural leader

Cost-controls

Staff Management

Passion for customer

satisfaction

Food service background

Conflict resolution

techniques

Friendly service mentality

Hotel accomodations

Languages

restaurant items, including food, beverages,

equipment and supplies.

Correctly calculated inventory and ordered

appropriate supplies.

Met, greeted and encouraged feedback from

customers and used feedback to implement positive

changes within restaurant.

Reconciled cash and credit card transactions to

maintain accurate records.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Carefully interviewed, selected, trained and

supervised staff.

Oversaw front of house personnel to maintain

adequate staffing and minimize overtime.

Organized special events in restaurant, including

receptions, promotions and corporate luncheons.

Front Office Reservation Supervisor/Sales

Consultant

Amman Airport Hotel, Amman, Jordan

Managed and closed reservation calls to increase

bookings by maintaining strong knowledge of resort products, services and facilities.

Provided high level of customer service to each

person by engaging customer and using active

listening and effective interpersonal skills.

Arranged for group hotel bookings in collaboration with sales department for weddings and special

events.

Suggested various packages and amenities to

guests, helping each find perfect accommodations

to fit personal needs.

Managed online booking inquiries and assisted

guests and travel partners with questions throughout entire booking cycle.

Prepared customer invoices, accepted payments

and processed refund and cancellation requests.

Provided follow through on all calls with

confirmations and dissemination of requested

information.

Answered incoming phone calls and developed

2015-05 -

2016-05

Payment processing

Telephone reservations

Travel bookings

Supervision

MS Office

Problem resolution

Business operations

Team management

Relationship development

Fluent Arabic Speaker

(Reading & Writing)

Major Expertise in different

Background & Traditions

Arabic

friendly rapport with callers while answering

questions, making recommendations and leading

conversations to bookings.

Utilized [Sky Horizon] to input all key data into hotel's database system.

Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Resolved conflicts and negotiated mutually

beneficial agreements between parties.

Monitored social media and online sources for

industry trends.

Waiter/Cashier

Hook Fish & Chicken, Pittsburgh, PA

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Shared knowledge of menu items and flavors,

enabling customers to make personal decisions

based on taste and interest.

Carried out complete opening, closing and shift

change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Decreased customer wait times by enlisting

coworkers assistance for multi-order delivery to

avoid spilling or dropping food.

Greeted new customers, discussed specials, took

drink orders and built immediate positive

connections with guests.

Handled customer complaints professionally,

resolving issues through diplomatic

acknowledgment and commitment to service.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Prepared beverages and filled food orders for

customers.

Maintained order efficiency and accuracy through

clear communication with kitchen staff, earning

numerous recommendations from satisfied

customers.

Resolved guest and employee complaints to

maintain complete customer satisfaction and

2011-06 -

2015-02

Education

workforce effectiveness.

Monitored guests for intoxication and immediately

reported concerns to management, contributing to

safe and welcoming environments for all patrons.

Suggested appropriate food and drink pairings to

increase per-ticket sales.

Maintained customer satisfaction by clarifying

questions about orders and specialty items.

Collected credit card, cash and gift certificate

payments and dispensed change for cash

transactions.

High School Diploma

Baldwin High School - Pittsburgh, PA

2011-08 -

2014-05

Associate of Arts: Computer Science/ Cyber

Security

Community College of Allegheny County - Pittsburgh, PA

2014-08 -

2019-05

Bachelor of Science: Public Relations,

Advertising, And Applied Communication

Point Park University - Pittsburgh, PA

Dean's List [Spring 2019]

Dean's List [Fall 2020]

2019-06 -

Current

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