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Personal Assistant Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
May 07, 2022

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Resume:

Ajay Singh

Durban

078-***-**** adqzwv@r.postjobfree.com

Personal Details

Date of Birth: 27 February 1988

Nationality: Indian Gender: Male Civil Status: Single

Languages: English Afrikaans Zulu

Versatile, motivated and professional with the capacity to provide high-level strategic and management support and administrative assistance, and provide oversight of operations and personnel. Proficient at developing presentations, creating reports and cultivating successful client relations. Innovative and self-sufficient displaying exceptional leadership, organisational, personal and interpersonal skills, communication talents, solid decision making and problem-solving ability, solution orientated, proactive and meticulous work ethic; able to think and act strategically and transition from one critical task to the next while maintaining accountability, upholding highest level of quality and integrity, fulfilling challenges, and contributing to the continued growth and success of the business. My personality is based on one of an amiable nature. I welcome the challenge for work and I am able to work well under pressure, independently or as part of a team. My weakness is that I continuously strive for success with the duties that I am provided and I tend to forget taking a break until the work is complete. I may be viewed as a perfectionist as I am quite attentive to detail and I try to maintain accuracy. I welcome positive criticism and I am sure that I will serve as an asset to any organisation that I am employed by.

— Competencies, Skills and Attributes —

Project Management Communication Attention to detail Management & Strategic Support

High Level Administrative Assistance Strategic Planning & Tracking Training

Customer Service Relations Supervising Planning and Organising Reporting

Liaisons Time Management Conflict and diversity handling Presentation Team player

Goal and achievement oriented Organisational Awareness Self-motivated Meticulous

Education and Credentials

Social Media Analytics Quintly Academy 2019

Matric Northmead Secondary School 2005

English Afrikaans Biology History Geography

Life Orientation Mathematics Science

Professional Development

Project Management End-user computing Client Customer Relations

Technical Proficiencies

Microsoft Office Suite MS Word MS PowerPoint MS Excel MS Access MS Works

Internet Explorer Social media Facebook Instagram Twitter YouTube

Snapchat Google +1 LinkedIn Pinterest

Professional Experience

Dr Chris Medical Aesthetics: Personal Assistant (Jan 2021 – Dec 2021)

Dr Chris Medical Aesthetics graced me with the opportunity and experience to empower myself and my experience into the medical world. Being a PA to Dr Chris demanded my growth into a multi-tasked and multi-talented individual. The all-rounded skills which were attained are owed to the many interactions with diverse and dynamic individuals, medical aid/s and medical supply companies, etc.

Selected Contributions:

Personal assistant duties was to serve and liaise with medical supply representatives, as well as maintaining accuracy and time management in respect of scheduling appointments, communicating administrative requirements to patients. My duties further entailed liaising with various medical aids regarding the submission of accounts, authorisations, benefit amounts, payments, etc. either using the appropriate system for the submission of accounts or by calling in directly and networking with external stakeholders. My time at Dr Chris assisted me with personal and interpersonal skills, time management, planning and organising, administrative skills, team work, self-motivation, goal-orientation, customer relations and engagements, as well as, technical proficiencies. It further empowered me towards honoring quick, challenging and changing circumstances. I believe that I am a hard worker who is able to learn new concepts, methods and systems quickly and efficiently and I intend to serve as an asset to my new place of employment.

Reference:

Dr S Chrisenduth

071-***-****

adqzwv@r.postjobfree.com

(Referral letter from Dr Chris can be provided immediately upon request from myself)

Ignition Group (2013 – 2018)

Ignition Group (2013 – 2018)

Position:Billings/COLLECTIONS

Provide high level administrative and strategic support services to fulfil, implement, execute and report activities. Provide client service excellence; maintain desk-related administration and system responsibilities pertaining to the financial system.

Provided a top notch administrative assistance and support service function and efficiently oversaw and maintained internal and external correspondence. During my working career at Ignition Group I was promoted to various positions as below.

Various Positions and Contributions:

Marketing of products by providing administrative support to ensure efficient operation in the organisation. Worked well independently or as part of a team. Supported managers and employees through a variety of tasks in relation to clients. Responsible for quick and efficient service delivery. Meticulous, detail oriented and flexible. Able to work calmly under pressure. Familiar with a variety of the marketing field’s concepts, practices and procedures.

Quality assurance of products by analysing and interpreting factual information to solve straight forward problems relating to products.

Sale Agent / Vivalife funeral Cover : Inbound and outbound call taken to provide customers with short term funeral cover. Objection handling dealing with difficult customer as well as cross selling Lead Generation. Stressful positions however I have achieved and met all targets with excellent QA Score.

Client liaison and Customer services by professionally liaising with clients, stakeholders (e.g. banks), managers and employees with respect, politeness and etiquette. Able to effectively communicate via a phone, e-mail and/or face-to-face to ensure that all duties are completed accurately and delivered with high quality and in a timeous manner. Will go the extra mile to ensure satisfaction to clients. Provided technical assistance to colleagues and members when required. Facilitated effective correspondence to clients. Can work well independently or as part of a team. Relationship building and ability to stay calm when confronted with an angry client/s. Apply professionalism in all situations.

Reference:

(031-***-****

UDT Jeep: Manager (2002-2012)

Provided excellent communication skills, face-to-face, written and verbal. Exuberated a positive personality, as well as, displaying confidence.

Selected Contributions:

Management in which I oversaw a team of 30 employees based in two separate locations. Professional disposition relating to larger stakeholders. Provided administrative support to ensure efficient operation in the organisation. Worked well independently or as part of a team. Responsible for quick and efficient service delivery. Meticulous, detail oriented and flexible. Able to work calmly under pressure. Familiar with a variety of the management field’s concepts, practices and procedures.

Client liaison and services by professionally liaising with various clients like; Edgards, Stuttafords, Jeep, etc. whilst providing respect, politeness and etiquette. Able to effectively communicate via a phone, e-mail and/or face-to-face to ensure that all duties are completed accurately and delivered with high quality and in a timeous manner. Will go the extra mile to ensure satisfaction to clients. Facilitated effective correspondence to clients. Can work well independently or as part of a team. Relationship building and ability to stay calm when confronted with an angry client/s. Apply professionalism in all situations.

Reference:

No reference due to the closing down of the company

Modex Cosmetics: Lab Assistant (2007-2009)

Modex cosmetics was responsible for making various types of body lotions, hair gels as well as innovative cosmetic products. Despite being new to the cosmetic environment I welcomed the challenge and exuberated a positive personality, as well as, displaying confidence in the area of my employment.

Selected Contributions:

Lab assistant relating to the duties in which I was extremely attentive and maintained accuracy in the measuring and mixing of chemical compounds. This tasking forced me to provide quality results and enabled me to work the centrifuge as well as making use of other mixing machines and providing the final product of well packaged items. Responsible for quick and efficient service delivery. Meticulous, detail oriented and flexible. Able to work calmly under pressure.

Reference:

No reference due to the moving of the company

Atlias Printers: Admin position (2006-2007)

As part of my first working experience, Atlias Printers allowed me the opportunity to grow myself in the world of work. My time at Atlias assisted and taught me to integrate myself with dynamic and diverse individuals from various socio-cultural backgrounds. This served as a huge turning point in my life and further enabled me to learn how to work calmly under pressure and during any stressful situation.

Selected Contributions:

Client liaison regarding the needs of the client

Management of the entire printing department

Financial tasks relating to invoicing’s

Volunteer Work

Mohanji Dattatapovan South Africa (MFSA): Social Media manager (Current)

Voluntary work at an NPO based on the principles of Spiritual Master, Mohanji.

Selected Contributions:

Creating social media presence by administrating their FB page and Whatsapp groups

Client liaison pertaining to several social media groups, like; Whatsapp

Reference:

Dhiren Naidoo

084-***-****

Interests

Networking

Travelling

Spiritual work

Exploring life



Contact this candidate