Program Manager Delivery

SANJAY SINGH

Alpharetta, GA

*******@*****.*** +1-404-***-**** www.linkedin.com/in/sanjayk-singh www.youracclaim.com/users/sanjay-singh.54657489

IT PROGRAM MANAGER

Project and Program Manager with extensive years of IT experience in the FinTech industry managing clients engagement and delivery of multiple large and complex projects, including in the banking domain. Proficient in establishing standard practices and guidelines. Green card holder. Competencies include:

• Program and Project Management • Online Banking, Core Banking, ALM

• System Integration • Product Development

• Product Owner • Offshore and Multi-Shore Development

• Software Development Life Cycle (SDLC) • Budgeting and Forecasting

• Team Management • IT Governance

• Process Improvements • CMMi Six Sigma

• Business Analysis • Data Analytics and Reporting TECHNICAL SKILLS

Agile, Waterfall, Hybrid Methodologies

Microsoft Project, Microsoft Office suites, Clarity, VersionOne, JIRA, Scalable System Design, Cloud Computing, Datawarehouse

PROFESSIONAL EXPERIENCE

Fiserv Inc., Alpharetta, GA October 2006 – Present Principal Program Manager May 2018 – Present

Provided successful delivery of solution including development, integration and implementation by managing scope, schedule and priorities, mitigating risks and obstacles. Maintain and oversee different project work streams to ensure successful integration through coordinating across various teams

• Manage multiple clients engagement with annual revenue $12+M providing various IT services

• Manage team of 80+ associates to deliver new features, integrating various product lines (including 3rd party products) to enable newly developed or enhanced features such as money movement, card management, SSO or API integration with 3rd Party products etc

• Collaborate with globally distributed cross-functional teams for coordinated pre-sales, delivery roadmap and reprioritization of work

• Facilitate and create user story from strategy to business requirements, inspect product progress, acceptance of MVP and features

• Accelerate products backlog (enhancements, defects fix, contract commitments) delivery for key clients to improve likelihood to recommend and customer satisfaction scores

• Extensively use Agile Methodologies as active member of Scrum of Scrums and Portfolio Management Team

• Develop and adopt standard Governance Model, Dashboard, Scorecard for internal and external stakeholders

• Develop integrated project plan, critical path management, track and assign resources, manage change, provides status updates, create metrics and perform overall management of the program timeline, budget, quality and scope deliverables

• Track and monitor key milestones and decision points to drive delivery of program and project objectives Program Manager: PPM Adoption and Controls July 2017 – May 2018 Led PPM tool adoption for Professional Services portfolio to improve backlog tracking, delivery predictability, and revenue forecasting

• Institutionalized metrics and SLA, review process to strengthen Project Management Controls in PPM tool/Clarity and led Change Management

• Implemented multi-dimensional management insights using operational, delivery and financial efficiencies using segmentation and correlation

Program Manager: Product and Solution Management July 2014 – June 2017 Established standards, guidelines, templates, and other associated service delivery tools and methodologies to ensure the proper pre-sales support through successful delivery to customers

• Institutionalized and Implemented enterprise level standard Product Roadmap, Go-To-Market Framework, Enterprise Initiatives Guidelines, Enterprise Design UX Library etc. and coordinated all change management activities

• Organization level tracking and monitoring of training of product and solution management pragmatic framework to enhance product management capabilities

• Analyze market trends, utilizing market trends during solution design sessions Sanjay Singh *******@*****.*** Page 2

Program Manager: Business Process Improvements August 2011 – June 2014 Managed various corporate initiatives and process improvement projects such as Deepening Capabilities, Enterprise Quality and Resource Measurement Initiative across Fiserv

• Led enterprise solution architecture to deliver solution to meet business strategic technical vision. Collaborated with cross-functional teams to ensure timely delivery and implementation of the solution

• Established standards, guidelines, templates, and other associated service delivery tools and methodologies to ensure the proper pre-sales support through successful delivery to customers

• Analyzed market trends, utilizing market trends to define business proposal for various technology services Program Manager: AML Integration May 2009 – Jul 2011 Led program to reduce time-to-market from 12-18 months to 3 months for AML integration with Core Account Processors to improve customer satisfaction and increased savings Sr. Project Manager: Development and Maintenance October 2006 – May 2009 Managed delivery of various development and maintenance projects for various product lines. Managed development team of 60+ associates such as product managers, business system analysts, developers and testers using multi-shore model using Waterfall and Hybrid Agile Methodologies

• Formulated and implemented scorecard, dashboards for client and senior leadership reviews

• Ensured timely resolution of customer escalations and issues

• Conducted project management reviews to find improvement opportunities

• Team setup, mentoring, and development to provide career progression Infogain Limited, Maidenhead, UK March 2005 – October 2006 Delivery Manager Senior Project Manager

Managed multiple client engagements at Infogain UK and team in India. Carried out all necessary customer interaction, pre- sales activities, delivery management, proposals and presentations for projects

• Annual revenue $6M+

• Institutionalized standard management reporting; developed templates for project deliverables and presentations

• Ensured timely resolution of customer escalations and issues

• Conducted project management reviews to find improvement opportunities ADDITIONAL EXPERIENCE

TATA Consultancy Services, Pittsfield, MA New Delhi, India Delivery Manager

Managed development and maintenance teams for one of the top 10 client of TCS – team size 120+ using onsite-offshore model with annual revenue $10+M. Single point of contact at GE account for TCS projects to ensure compliance of Service Level Agreements; Ensured that issues/escalations have been suitably resolved and tracked to closure EDUCATION CERTIFICATIONS

Masters of Computer Applications, Kamla Nehru Institute of Technology, Sultanpur, UP, India Six-Sigma Green Belt

Certified Project, Program and Portfolio (P3O) Practitioner from APMG-International Certified Managing Successful Program (MSP) Practitioner from APMG-International

(equivalent to PMI PgMP and PMP)

Product Management Certification from Pragmatic Institute Certified SAFe 5 Agilist – Certificate ID 196*****-****

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