Administrative Assistant Customer Service
Resume:
Amanda Jones
Wentzville, MO *****
adqzug@r.postjobfree.com
A highly motivated Administrative Assistant, Credit/Collections, AR/AP, and Sales Coordinator professional with a verifiable record of accomplishment spanning thirteen years. Highly creative, recognized as a results- oriented and solution-focused individual patient and empathetic professional with extensive background in conflict resolution and customer care. Authorized to work in the US for any employer
WORK EXPERIENCE
Administrative Assistant/Receptionist
Hawks LLC - Saint Charles, MO - October 2012 to Present Responsibilities
• This is a privately owned family business that provides cleaning, painting and other various services for individuals or small companies.
• I work for them on an as needed basis.
• Answer an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Describe product to customers and accurately explain details of services provided.
• Successfully acquire an average of 5 new customers per month, generating growth in revenue Accomplishments
Extreme organization of all parts of the office, client files, marketing of services, and data entry of all work completed for each client and if jobs need to be revisited as preventative measures a follow up message was put in place. Skills Used
Microsoft office, time management and organizational skills. Administrative Assistant to Sales Team
Interface Security - Earth City, MO - January 2013 to December 2013
• Supported sales team, with accounts by assisting with quick and efficient order management using Navision production and CRM programs.
• Prepared and followed up on sales quotes for clients also negotiate terms, including voids and other client request, marking orders to watch for billing concerns.
• Coordinated the logistics of service and sales departments to assist and resolve any field related inquiries or problems.
• Executed all orders in company specific software, being aware of delivery dates so orders were processed before deadline.
• Liaise between other departments and the client to provide the service the client's need.
• Produce reports on sales department progress and suggest strategies that will improve sales and service to clients.
• Handle all sales paperwork with high level of administrative efficiency.
• Ensured the best experience for customers.
• Provided timely customer service and prompt responses via telephone and e-mail.
• Answered an average of thirty calls per day by addressing customer inquiries, solving problems and providing new product information.
• Described product to customers and accurately explained details and care of merchandise.
• Processed supply ticket request for end users devices. Marketing Accounts Receivables & Payables
Apple Cleaning & Sales Inc - Maryland Heights, MO - October 2008 to October 2012
-Maryland Heights, MO 10/2008-10/2012
• Collection of payments from past due invoices.
• Marketing advertisement flyers
• Accounts receivables and payables, invoicing
• Schedule and follow up appointments for the sales representatives.
• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures
• Increased customer knowledge of products implementation of product-awareness program.
• Received outstanding positive comments from customers on prompt and efficient replies on repairs and orders. Assistant Manager
AAA Storage - Moscow Mills, MO - May 2008 to October 2008
• Served as assistant manager of a 375 State of the Art Unit Storage Facility Had total responsibility for all details involved in the rental and maintenance of storage units.
• Interfaced with customers via telephone or in person identifying their storage needs.
• Provided unit walk through with customers allowing them to visually identify with the units; size, cleanliness and access.
• Processed contracts collect unit rental fee, follow up with customers if rental fees are delinquent. Clerical Support
Apple Cleaning & Sales Inc. - M a r y l a n d Heights, MO - November 2006 to May 2008 Scheduled and follow up appointments for the sales representatives.
• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures
• Increased customer knowledge of products implementation of product -awareness program.
• Received outstanding positive comments from customers on prompt and efficient replies on repairs and orders. EDUCATION
Business Administration Studies
St. Charles Community College - Cottleville, MO
SKILLS
Microsoft Office (12+ years), word (12+ years), Excel (10+ years), PowerPoint (10+ years), Outlook (12+ years) ADDITIONAL INFORMATION
Skills
• Self-Starter • Creative problem solver
• Exceptional communication skills • MS Windows proficient
• Quick learner • Excellent communication skills
• Articulate and well-spoken • Customer service-oriented
• Flexible • Accurate and detailed
• Works well under pressure • Administrative support specialist
• Invoice processing
• Navision Production and CRM proficient
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