Customer Service Front Desk
Resume:
Kamesha Jefferson
Richmond, VA *****
************@*****.***
• To obtain a secure position with a well-established organization with a stable environment Friendly Sales Associate adept at working in diverse retail and customer service environments. Authorized to work in the US for any employer
Work Experience
Qualifying Specialist
Quantum 3 Media - Richmond, VA
January 2022 to Present
Assist customers into talking to someone who can help them with getting Medicare Infocision
InfoCision - Richmond, VA
December 2021 to December 2021
Campaigning
Alorica Customer Service Representative
Intuit QuickBooks Technical
October 2021 to November 2021
Assist customers
Patient Dining Associate
Compass Group - Richmond, VA
October 2020 to October 2020
I prepared and deliver trays for patients
Cashier
Burlington Stores - Richmond, VA
July 2018 to October 2018
Greeted & assist customers
handled all types of payment methods
CASHIER
KRISPY KREME - Richmond, VA
September 2016 to January 2017
• Greeting customers, master all methods of payment, clean & sanitize, provide customer service, food preparations, work as a team member
• Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
• Reported to each shift on time and ready to work.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
• Operated the drive-through window and sales register quickly and efficiently.
• Greeted customers and provided excellent customer service.
• Assembled food orders while maintaining appropriate portion control. ASSISTANT MANAGER/CASHIER
LITTLE CAESARS
October 2013 to October 2016
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Greet customers entering establishments. or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Sell tickets and other items to customers.
• Answer customers\' questions, and provide information on procedures or policies.
• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity Education
Associate in Software Engineering
DeVry University-Chicago - Remote
October 2019 to Present
High school or equivalent
James River High School
2010
Skills
• CLOSING
• TIME MANAGEMENT
• PUNCTUAL
• TEAM PLAYER
• LOGGING
• Fast Food
• Customer Service
• Food Prep
• Team Member
• Food Service
• Python
• Basic math
• Cash handling
• Food Production
Assessments
Customer Service Skills — Familiar
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Work Style: Conscientiousness — Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Service Fit — Proficient
December 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Data Entry: Accuracy — Highly Proficient
November 2020
Entering data quickly and accurately
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Technical Support — Completed
November 2020
Performing software, hardware, and network operations Full results: Completed
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Conscientiousness — Proficient
March 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Night auditor (hotel) — Completed
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Building relationships for childcare providers — Familiar November 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills & Abilities
• Customer-oriented
• Quick learner
• Friendly and helpful
• Dedicated team player
• Energetic, friendly and enthusiastic
• Excellent time management skills
• Customer-focused
• Opening and closing procedures
• Logging temperatures of food items
• Honest, trustworthy and punctual
• Works well as part of a team
Contact this candidate