Office Executive Front
Resume:
VIPIN KUMAR RAY
Assistant manager corporate
sales
H.NO 255, KIRARI EXTENTION PART – 2 KIRARI
SULEMAN NAGAR NEW DELHI - 110086
***.*****@*****.***
PROFESSIONAL EXPERIENCE
PALM GREEN RESORT & HOTEL
Assistant Front Office Manager (21st Oct
2021 – 20th Jan 2022) MAIN GT KARNAL ROAD,
BAKOLI ALIPUR NEW DELHI - 110036
TIVOLI GRAND RESORT AND HOTEL
Front Office Duty Manger (14th May 2017 –
17th Oct 2022) MAIN GT KARNAL ROAD
OPPOSITE SAI BABA MANDIR NEW DELHI - 110036
HOTEL ETERNITY
Front Office Executive (Oct 2016 –
May 2017) B – 40. ROAD NO 28, RAJOURI
GARDEN NEW DELHI - 110027
MADURA FASHION & LIFESTYLE
CCA (August 2015 – July 2016) VAN
HUSEN, GROUND FLOOR CANOUGHT PLACE A
BLOCK NEW DELHI - 110001
RADISSION BLU
Trainee PLOT NO D, DISTICT CENTER
OUTER RING ROAD PASCHIM VIHAR NEW
DELHI -110063
EDUCATIONAL QUALIFICATION
10TH C.B.S.E (AKASH MODEL SENION SECONDARY SCHOOL) 10 12TH C.B.S.E (GOVT. BOYS SENIOR SECONDERY SCHOOL)
BHM (B.SC IN H&HA) (IHM HAJIPUR, IGNOU)
ADITIONAL QUALIFICATION
BASIC COMPUTER COURSE
D.T. P COMPUTER COURSE
HARDWARE & NETWORKING COMPUTER COURSE
SKILLS
SALES AND MARKETING.
Customer connects programs and various marketing
launch.
Business operations and resource management.
Inventory management.
Report Making, Complaint Handling, Audit Handling. TIVOLI GROUP OF HOTELS
A M Corporate Sales (MICE) 20th
March 2022 to Present
Tivoli Group of Hotel
20th March 2022 to Present
Responsible for Corporate and Travel Agent Room Sales for the hotel.
Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
Update action plans and financial objectives quarterly.
Identify new markets and business opportunities and increase sales.
Represent Hotels in various events and exhibition.
Implements all sales action plans related to my market areas as outlined in the marketing plan.
Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
Provide the highest quality of service to the customer at all times.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). AWARDS & ACHIVMENTS
PERSONAL DETAILS
NATIONALITY
DATE OF BIRTH
MARITAL STATUS
FATHER’S NAME
PASSPORT NO.
DRIVING LICENCE
INDIAN
03/12/1994
MARRIED
MR. RAMAKANT RAY
VOTER ID
LANGUAGE
DETAILED PROFESSIONAL EXPERIENCE
RK HOLIDAYS
Sales Associate (April 2010 – June
2012)24-25 NEAR METRO PILAR NO 771,
NEELGIRI BUILDING DELHI - 110059
Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
Assess additional training needs based on data gathered and interaction with sales team from property visits.
Attending all department and hotel meetings as necessary.
Targeting key accounts potential for the company.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Acquiring and developing new business accounts and preparing sales proposals for clients.
Closely following up on all business leads within a 24 hour response time line to clients. Palm Green Resort & Hotel
21st Oct 2021 – 20th Jan 2022 (Assistant Front Office Manager)
Customer Satisfaction (Guest Feedback, Social Media Review).
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Ensure that personalized service is offered to each and every guest.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Prepare monthly and daily revenue report and circulate to all HOD's.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Is involved in recruitment of new team members for front office.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented
Assigns and Approves Duty roster for all Front desk staffs.
Ensures that the workplace remains clean and tidy
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
Have a good knowledge of all systems and standard operating procedures of front office. Tivoli Group of Hotel
15TH May 2017 – 17TH October 2021 (Duty Manager)
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
Assists in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Assists in sending guest messages.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department, fit and ensure switchboard makes appropriate wake up calls.
Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
Assists reception, business centre, cashier, concierge and bell captain during they are busy.
Answers guests inquire, handle complaints and attend to the needs of the guests.
Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
Authorizes charges to be made for late departures and/or compliments on them.
Promotes and maintains good public relations.
Motivates and maintains good staff relations.
Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Eternity Hotel
October 2016 – May 2017 (Front Office Executive)
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Up sell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments. Madura Fashion and Lifestyle (ABG Group)
August 2015 – July 2016 (CCA)
Greet and direct customers
Provide accurate information (e.g. product features, pricing and after-sales services)
Answer customers’ questions about specific products/services
Conduct price and feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked
Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Store Manager
Stay up-to-date with new products/services
R.K Holidays
April 2010 – June 2012 (Sales Associate)
Help clients identify their ideal travel package based on their suggests and requirements
Study and assimilate all information regarding travel destinations such as prices, weather, Language, Currency, customs, etc.
Regularly maintain a good relationship with our customers.
Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.
Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures and maps.
Sell the appropriate tour package to the right customer.
Negotiate any customizations or modifications requested and accommodate to the best level possible.
Resolve any problem that arises regarding the trip for the customer.
Regularly update a database containing client details and their travel information.
Ensure this data is secured and handled appropriately.
Reach the sales and revenue targets.
Stay up to date on domestic and international travel trends
Contact this candidate