●Front Office Supervisors ensure that all front office and guest services team members receive adequate training in all Front Desk policies and procedures. I assist the Front Office Manager in motivating the team and participate in the training and development of all Front Office staff. Front Office Supervisors make sure all arrivals are blocked and evens out the house count. I check arrivals of VIP guests, are in charge of possible upgrades and have the concierge team deliver note cards to guestrooms per hotel chain standards. They verify the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift. Front Office Supervisors communicate all important information to the following shift to ensure a smooth transition through the Front Desk logbook.

●SKILLS

oStrong written and verbal communication skills

oAbility to lead and motivate a team

oAssociate degree or higher (ideally in hospitality)

FRONT DESK SUPERVISOR

Belad bont resorts – Oman-

June -2019 – 2021

●Primarily supervises desk team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction, Responds in a professional and courteous

●Manner to arriving, departing and in-house guests by providing accurate and timely information and services

●Provides technical support to front desk and housekeeping staff when needed

●The front desk supervisor will act role model, sharing expertise and knowledge while continually inspiring the front desk associates, is responsible for ensuring hotel charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements .Monitors Night

●Audit function to ensure hotel ledgers .In addition the front desk supervisor will

●Ensure that all guests are satisfied when complaints arise. Guest service is the number one focus in this role. Oversees and supervises the reservation staff.

FRONT OFFICE RECEPTIONIST

Byzance Hotel – Nabeul Tunisia

February – 2017 – November 2018

●Welcoming on-site guests, determine nature of business, and announces guest to appropriate personnel

●Answering incoming telephone calls, determining purpose of callers, and forwarding calls

●To appropriate personnel or department

●Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable

●Scheduling conference rooms

●Assist administrative assistants with clerical duties to include faxing copying,and maintaining files

●Coordinate with vendors and services they provide

●Ensure main voicemail reflects office closing, special events as well as posting office closed signs

●Answering questions about organization and provides callers with address, directions, and other information requested.

●Receiving and forwarding incoming faxes, Receives, sorts and distributes mail

●Support administrative and special projects requirements, as assigned .

RESERVATION AGENT

Rahma company voyage – Hammamet Tunisia

January – 2015 December – 2016

●To ensure that reservations are dealt with effectively and to carry out effective room merchandising to maximize revenue.

●To ensure that reservations are dealt with in an efficient and pleasant manner .

●To check all correspondence in connection with reservations and deal with accordingly.

●To be fully aware of all types of bedrooms, all their facilities and locations

●To be able to offer an alternative (i.e. date, type of room ) if we cannot provide what our caller requires

●To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis

●To run all appropriate reports connected.

FRONT DESK AGENT

Holiday village Manar –Hammamet Tunisia

April -2014 – November -2015

●Primarily supervises front office team members to ensure efficient and smooth

●Operations for producing excellent feedbacks and guest satisfaction

●Responds in a professional and courteous manner to arriving

●Departing by providing accurate and timely information and services

●As a supervisor you will be a role model, Sharing your expertise and continually

●Inspiring the front office team, I will also ensure all guests invoices are accurate, billing instructions are verified,all necessary supporting bills and couchers are attached for direct settlements

GUEST SERVIVES AGENT

Fairmont Hotels and resorts - Mecca Saudi Arabia

July -2010 – November – 2013

The guest services agent is typically the guests first interaction with hotel Makkah Clock Royal Tower so we need to make sure it is consistently a positive one . Each guest that walks in to hotel Fairmont will be welcomed and acknowledged with the hotel Fairmont culture of positive customer service .

●Always greet guests in a friendly professional manner according to hotel Fairmont standards

●Engage each guest as a unique individual and listen attentively to their requests

●Anticipate and address guests service needs

●Listen to guests complaints or concerns and resolve their issue in a timely manner

●Performs any additional tasks which are assigned by management.

Educational qualifications

MARKETING TOURISM DIPLOMA

Faculty of Economics and Management Sciences (Nabeul)

2008

●Introducing to the hospitality and Tourism industry

●Introduction to travel and tour operations

●Communication skills in tourism

●Introduction to hospitality and Tourism Marketing

●Customer Service

●Principles of management in hospitality and tourism

Mastered LANGUAGES

●Arabic : (Spoken / Read / Written ) Fluent

●French : (Spoken / Read / Written ) Fluent

●English : (Spoken / Read / Written ) Fluent

Software SKILLS

●Office Software: Microsoft word, Excel, PPT..

HOBBIES

Travelling and discovering other social communities

Contact this candidate