JONATHAN LEVIER

E-mail: adqzsw@r.postjobfree.com Phone: 504-***-****

*** ********* **., ********, ***** 77705

EXPERIENCE

April 2016 - Present King Street Labs San Francisco, CA Customer Service Representative

● Primary responsibilities include assisting customers with upgrading their accounts and resolving billing issues.

● Also assisting with cancellations and refunds

● Other duties include email handling and providing live chat assistance to customers

● Cross trained in Quality Assurance

August 2013 – October 2018 Morgan Law Firm Austin, TX Virtual Answering Service

● Responsibilities include handling new client calls and scheduling consultations via phone and email

● Taking messages when the attorney isn't available to speak with a client and relaying the details to him in a timely manner

April 2015 – February 2016 Spinlister Santa Monica, CA Online Chat Representative

● Job duties included assisting with order inquiries and bike rentals through live chat and email and phone.

● Other duties included responding to customers who had questions about their billing account and providing minor technical support.

SKILLS

● Experience with Inbound and Outbound Calls

● Quality Assurance

● Data Entry

● Ability to type 70 wpm

● Able to Multitask