Customer Service Arabic

Curriculum Vitae

Wasiullah

Contact No: +91-954******* (INDIA)

E-mail : ************@*****.***

Looking for new Challenging Role ’

Objective:

To join a reputable company where in my skills and experience would be utilized for continued professional growth and career advancement as a result, be interpreted into increased productivity. Work Experience :

Employer : King palace – Saudi Arabia

HOUSEKEEPING ASSISTANT MANAGER

22 JULY 2018 TO Until continue jobs

Employer : Dunkin Donuts – Saudi Arabia

Position : AREA SUPERVISOR

Period : March 2017 TO February 2018(1 Year)

Employer : Dunkin Donuts – Saudi Arabia

Position : SHOP SUPERVISOR

Period : February 2016 March 2017 (1 Year)

Employer : Marriott Hotel Jaipur

Position : ASSOCIATE

Period : August 2015 TO January 2016 (6 Months)

Employer : Park Plaza – Bangalore India

Position : ASSOCIATE

Period : 16 December 2013 To 30 March 2014

Job Knowledge

1. Coordinate daily front of the House and Back of the House restaurant operation.

2. Deliver superior service and maximize customer satisfaction. 3. Respond efficiently and accurately to customer complaints. 4. Regularly review product quality and research new vendors. 5. Organize and Supervise shift.

6. Estimate future needs for a goods, Kitchen utensils and cleaning products. 7. Ensure compliance with sanitation and safety regulations. 8. Manage Restaurant good image and suggest way to improve it. 9. Control operational cost and identify measure to cut waste. 10. Create detailed reports on weekly, monthly and annual revenues and expenses.

11. Promote the brand in the local community trough word of mouth and restaurant events.

12. Recommend ways to reach a broader audience(e.g. discount and social media adds)

13. Train new and current employees on proper customer service practices. 14. Implement policies and protocols that will maintain future restaurant operation.

Computer Skills:

MS Office Program

(Microsoft office, Microsoft excel, PowerPoint, Web browsing, Email, etc.) Participated Workshops;

Departmental Train The Trainer

Level 2 Food Safety Training From Dunkin Donuts Saudi Arabia

Level 1 Fire Safety Training From Saudi HR Department

Dunkin Donuts Operation Training

Chemical Handling Training

Basic Food Hygiene Course From Institute of Hotel Management

Entrepreneurship Awareness Camp

Other Skills:

I have successfully completed the vocational training ‘KITCHEN, FOOD AND BAVERAGE’ Department

I have successfully completed the vocational training ‘IN FRONT OFFICE AND HOUSE KEEPING’ Department

Dishwashing Machine & Kitchen Equipment Handling Training

Fire Safety Threat Training

Cost Cutting Training Awareness

Allergenic Training

Regular Duties:

• Handling Staff

• Conducting Inspection

• Maintaining Inventory

• Providing Customer Service

• Excellent Personal Hygiene and Grooming Standard

• Excellent Food Hygiene Knowledge

• Leadership Skills

• Interpersonal Skills

• Training Skills

• Well Organized

• Works well Under Pressure

Educational Qualification:

BHM – passed from Indira Gandhi University of India (2012 -2015)

Intermediate – passed from Bihar Board of India (2009-2011)

Secondary school certificate- passed from Madarsa Bihar Board of India (2008-2009) Communication Skills:

English Hindi Urdu Arabic & Bhojpuri

Personal Information:

Name : Wasiullah

Father’s Name : Md Badruddin

Date of Birth : 27 Nov 1993

Nationality : Indian

Sex : Male

Marital Status : Single

Religion : Muslim

Passport Details:

Passport No : M7020794

Date of Issue : 03/03/2015

Date of Expiry : 02/03/2025

Conclusion & Declaration:

If you consider my application and give me a chance to serve under your kind control, I shall discharge my duty with honesty and with the entire satisfaction of my superior.

(Wasiullah)

REFERENCE

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