Customer Service Active Directory

ABDULAI SESAY

**** ********* ***** ****** **, ***06 240-***-**** ***********@*****.***

Objective: Experience Linux System Administrator seeking challenging and fast paced environment with ability to learn new technologies to solve functional issues. I can utilize technology and communications skills to provide rapid and exceptional client-focused service.

Highlight of Qualification

• 7 years of IT experience and about 5 years of hands-on experience in system design, construction, deployment, administration and support of Red Hat Linux 6 & 7 servers and networks

• Strong administration and troubleshooting skills in Red Hat Linux environment

• Very confident with Apache http, Apache Tomcat, NFS, FTP and LVM on Red Hat Linux

• Good understanding of network concepts and protocols

• Well organized with strong problem solving and good communication skills as well as ability to work both in teams and independently

Work Experience:

Ixsolutions, LLC: Linux Administrator 2017 – present

●Ability to install, support and troubleshoot Linux server

●Create, manage and troubleshoot LVM

●Check logs file, file system maintenance and managing processes

●Maintain Linux systems serving as firewall FTP server, mail server, DHCP and DNS server

●Managed daily activities include user support and file management tasks

●Perform server updates, patching, upgrade and package installations using RPM

●Setup, configured, and debugged network configurations for RedHat servers and workstation

●Configure apache/nginx

●Maintain excellent verbal and written communication

●NFS/CIFS file system mounting and support for developers

●Schedule and maintain cron jobs

●Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages

●Monitor the disk space, CPU utilization and performance of the servers

●Install and configure Apache tomcat server for developers

●Performed file system backups and restores using local archiving utilities to include tar, gzip

●Sends weekly report to management on overall system performance and health checks

Lowes store 1188: Lumber/paint/plumbing/receiving/pro-service 2011 – present

●Provides superior customer service by assisting customers in selection, demonstration, and purchase of product including special orders and installations.

●Liaise with department managers on new items and products to ensure customer satisfaction.

●Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

●Meticulous attention to detail

●Strong work ethic

●Experienced in stock management software

●Operate power equipment i.e. forklifts

●Delivered product to customer

●Received merchandise from vendors

●Coordinate inventory prep

Education

Bowie State University, Bowie, MD – 2012 to 2016.

●Bachelors of Science in Information Technology

Technical Skill and Applications

Operating Systems: Red Hat Enterprise Linux, CentOS, Ubuntu, Windows Server 2012

●Software Application: BMC Remedy, DNS, DHCP, FTP, Samba, NFS, IDM, Active Directory

●Web Server: Apache http, Apache Tomcat

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