Customer Service Front Desk

Breanna Spells

Boynton Beach, FL

***************@*****.***

I believe you should always hire the personality, and teach the skill. Authorized to work in the US for any employer

Work Experience

Customer Service Specialist

Global Response LLC - Margate, FL

November 2020 to Present

• Interacts with customers via telephone, email, online chat to provide support and information on an assigned product or service.

• Ensures that appropriate actions are taken to resolve customer's problems and concerns.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.

• Performs other related duties as assigned.

Dental Receptionist

Salamon & Yanover Dental

November 2019 to October 2020

• Scheduling Patient appointments using Eaglesoft

• Answer calls

• Pulling charts

• Checking in patients

• Creating New patient charts

• Verifying some insurances & Breakdowns

• Calling & Confirming appointments

• Faxing, Copying, & Scanning

• Presenting Treatment plans to patients

Pharmacy Technician

Publix

May 2019 to November 2019

-Count and dispense medications for patients

-Answer a multi-line phone system

-Receiving and verifying the prescriptions

-Pricing and filing of prescriptions

-Obtaining Pharmacist's approval

-Completing patient paperwork related to the filing of prescription

-Verify insurance eligibility and benefits

-Assist with insurance claims processing

-Inventory

-File

-Maintaining the pharmacy's, patient's and employees' safety by following infection control procedures, policies, and regulations

Pathologist Lab Assistant

Adcs pathology lab

December 2016 to March 2018

-Transcribe medical diagnosis reports for pathologist in a medical lab setting

-File

-Enter diagnosis

-Create and update patient charts using the Nextgen system

-Maintain strict patient confidentiality

-Identify and correct any errors in medical documents

-Translate medical jargon into correct terminology

-Follow all HIPAA/OSHA rules and regulations regarding patient confidentiality

-Adeptly managed a multi-line phone system.

Skills

• Customer service

• Problem solving

• Time management

• Billing

• Cash Handling

• Outlook

• Typing

• Microsoft Word

• Data Entry

• Microsoft Office

• Excel

• Phone Etiquette

• EMR Systems

• Communications skills

• Organizational Skills

• Microsoft Outlook

• Insurance Verification

• Medical Records

• Medical Scheduling

• Transcription

• Front desk

• Medical Terminology

• Dental Receptionist

• Eaglesoft

• Pharmacy Technician Experience

• Live Chat

Contact this candidate