Nicole Lynn French

Cedar Rapids, IA *****

319-***-**** or adqzmj@r.postjobfree.com

SUMMARY

High performing, detailed, solution-oriented logistics professional with outstanding customer service, and project management with superior organizational and communication skills with proven ability in negotiating, problem solving and exceeding goals. Seeking a position to advance my skills and gain new growth opportunities.

EXPERIENCE

Marketer, AmeriLife – 09/20-Present

●Contracts with agents and agencies throughout the United States to broker and sell products and services by continuously developing and maintaining relationships.

●Effectively communicate to parties: annuity, life and health insurance that are of key focus to the organization.

●Support groups with necessary certification or product ordering needed to facilitate the sale.

●Maintain and exceed weekly call/ticket and contracting goals.

●Procure signed contracting from organizations and establish financial relationship and gain commitment to begin selling

Customer Care Representative - Retirement, Tata Transamerica 09/18-07/20

●Solution oriented providing complete and accurate information regarding life and health

insurance, retirement and annuity investment products while focusing on customer

satisfaction and making good business decisions based on the needs of our customers and

current business practices.

●Updated and maintained confidential customer and company documents to adhere to legal and

privacy laws with accountability and problem solution focused

●Collaborated with current management offering ideas to work smarter

Dispatcher, Hybrid Transit - 04/18 to 09/18

● Performed High Levels of Activity while exhibiting strong detail-oriented skills to relay dispatch

information to drivers emphasizing safety, customer service and DOT compliance.

●Qualified inbound phone calls and direct to the appropriate employee or department and coordinated carrier dispatches from beginning to end.

●Proactively managed exceptions and presented solutions to appropriate parties.

●Communicated information timely and accurately to internal points of contact.

●Complied with SOP and all regulatory requirements; maintained strong daily transactional flow and kept timely and accurate records.

●Identified and escalated potential delays, OS&Ds etc. to the appropriate parties.

H&R Block Preseason Tax Professional - 12/17 to Present

●Preseason Tax Professional, provided an outstanding client experience by utilizing interview techniques to help determine client's needs and offering the appropriate product or service to meet needs.

●Provided accurate and complete tax returns using a high degree of ethics and integrity with effective communication

●Promoted and demonstrated strong teamwork and collaboration throughout the tax office and district.

Logistics Coordinator, Hybrid Transit - 06/17 to 04/18

●Prospected new carriers while continuing to develop established relationships with existing carriers by developing long term relationships, assessing carrier's needs, presenting value-added solutions, and negotiating.

Tax-Payer Support Specialist, Tax Act - 09/16 to 04/17

● Cultivated best relationships while assisting customers from around the country with their tax questions with

resources to help guide the customer to their answer while providing world class customer service.

Ramp Operations, Delta Airlines - 12/14 to 11/16

●Performed a variety of duties related to loading and unloading aircraft and conveyance equipment.

●Lifted and transported baggage, mail and cargo; operated tow tractors to push back of aircraft.

●Accepted, delivered and handled cargo shipments and paperwork utilizing cargo computer

programs to track and trace freight and processing of customs documents.

Part-time Package Handler, Fed Ex - 9/14 to 12/14

●Loaded and unloaded sorted packages in a fast pace environment

●Ensured delivery of packages to customers on time and with care

●Performed a variety of duties related to loading and unloading aircraft and conveyance equipment.

●Performed expeditious lifting and transporting of baggage, mail, and cargo to/from loading

equipment at the aircraft, and operating tow tractors for the push back of aircraft.

●Accepted, delivered, and handled cargo shipments including preparing paperwork, lifted and

transported shipments to/from loading equipment.

●Utilized cargo computer programs to book, track and trace freight, including the processing of

customs documents.

Part-time Music Therapy/Singer -2012 to Present

●Provided music therapy to assisted living, nursing homes and hospice to support residents as wedding/event singer

Administrative Assistant, Gospel Tabernacle Church 11/10 – 11/12

• Recorded accurate membership records

• Designed, typed, printed, and folded weekly bulletins

• Processed baby dedication requests and certificates

• Prepared annual reports; scheduled and attended board meetings

• Maintained files, paperwork and other correspondence

• Prepared new member paperwork and database

• Coordinated travel, weddings, funerals, and other special events

• Scheduled counseling appointments

• Collected, dispersed, and responded to mail; maintained standard forms

• Answered calls and served as primary point of contact

Senior Account Specialist - GE Capital 12/09 - 3/10

• Managed delinquency of assigned collection portfolio and mitigate losses

• Researched, observed, interviewed, and collected data and maintained accurate records and files

Revised and corresponded with clients and outside agencies for verification and documentation

• Implemented restructured documents for a portfolio of 175 to 210 corporate accounts, assessing

financial status/hardship and action steps and development of a contractual agreements and terms

• Managed NORAD program to investigate and determine values and pertinent collateral information.

• Edited prose and documentation by others in the company

• Secured collections of accounts with complete accuracy and professionalism

• Advised clients of alternative solutions for meeting obligations

• Interpreted collection policies and procedures

Account Collections Representative - Toyota Financial Services 09/97 – 11/09

• Managed accounts with subject matter experts (SMEs); assigned and tracked repossessions to

agents in an efficient manner and maintained complete accuracy

• Served on pilot team to implement policies, procedures, and timeline for delinquent accounts

• Handled emotional delinquent customers with professionalism, listening empathically while

maintaining company brand

• Documented all activity, in clear and concise manner

• Resolved customer’s issues in a polite, accurate and timely manner

Customer Relations Representative - Toyota Financial Services

• Demonstrated ability to listen effectively to customers, and resolve their problems, which

resulted in both cost savings and excellent customer relations

• Successfully defused angry customers using patience and excellent listening skills; introduced

new customers to programs, giving full explanations and answering questions

Asset Recovery Representative - Toyota Financial Services

• Successfully assigned repossessions to agents in an efficient manner with accuracy

• Handled emotional delinquent customers with professionalism and delivering on company expectations.

EDUCATION & TRAINING

Kirkwood Community College, Cedar Rapids, IA 1992-1993; 2006

Unversity of Toyota – Performance Management, 05/2006, Plan Do Learn, 07/2004

COMPUTER SKILLS

Proficient in MS Office (Word, Excel, PowerPoint) & Adobe Photoshop and Acrobat, Key Point, Carrier 411, H20

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